Categories
Appian

Why Should You Consider Appian Intelligent Automation?

Published at: September 25, 2020

If we want to operate our business successfully, we must change our preconceived plans and embrace scientific & technological enhancements. Also, we have to equip leaders to observe the emergence of a crisis and make more informed decisions before it becomes catastrophic. To make this happen, Intelligent Automation is the best way. This technology is programmed to automate and streamline different business processes to ease your burden and reduce the operation cost.

What Does Intelligent Automation Do?

Intelligent automation is the perfect combination of Artificial Intelligence and Automation. It blends the power of BPM, RPA with low-code development to drive the most successful outcomes in business by optimizing the customer experience. It helps to automate the time-consuming manual repetitive tasks and process much volume of complex data very easily.

How Intelligent Automation Helps Businesses To Grow Faster:

Intelligent automation is a modern technology that has the potential to innovate in the current industry landscape and change the way things are performed for better results. Due to its diverse business benefits, it has become the first choice for businesses to streamline complex processes.

The unique benefits businesses can get with the technology are:

  • Enhance Productivity
  • Better Customer Service
  • Lessens Human Error At Great Extent
  • Run your business round-the-clock
  • Improve operational efficiency
  • Reduce business expenses
  • Improve business and IT collaboration

If you want to empower your business to work quicker, smartly and automatically, you must invest in Intelligent Automation.

Successful Intelligent Automation Cases

Automated Customer Service – Different technologies for example BPM, Case Management and Low-code combined with RPA and AI to enhance the Customer Experience like never before.

Intelligent Delinquency Prediction – Supports Machine Learning and BPM to pick up early signs of borrower’s financial distress before the loan becomes delinquent

Automated Invoice Processing – Supports the power of RPA and BPM to obtain end-to-end automation, transforming invoice processing by automating manual activities

About Crochet Technologies:

Crochet Technologies is a Global Information Technology (IT) Services and a trusted partner of Appian. With Crochet’s deep business acumen, world-class project delivery, and leadership capabilities, we assist companies in accessing the intelligent automation for driving their business value.

Categories
Appian

Appian Process Modeler

Published at: September 21, 2020

With Appian, combine the power of business process management with the speed of low-code development and accelerate your digital transformation.

In this short video, get a taste of how the Appian Process Modeler works. Crochet Technologies is Partner with Appian Platform.

Categories
Appian

This is Appian

Published at: September 17, 2020
Categories
Pega

Secret Revealed! How to Deliver Best Customer Services & Upscale Revenue with AI!

Published at: September 3, 2020
Ask a businessman what is the most important thing for him to grow his business. Surely his answer would be ‘satisfied customers’. Now the real challenge comes how to make it happen. How to make your customers feel happy or satisfied? Probably if you will be able to see into the mind of customers and understand what they expect from your organization, you can offer the most satisfying services. At the same time, how do you grow revenue?

These are often questions business asks themselves? No worries,  Pega’s Customer Decision Hub can get you one step closer.

What is Pega’s Customer Decision Hub?

Customer Decision Hub (CDH) is a modern solution that interlink data management, decision management, and exceptional analytics across different channels. It is fully integrated with the Pega Platform and can use its many remarkable features to ensure real-time decision making is driven according to the Next-Best-Action policy. This feature makes CDH think like a brain; actively and logically.

Thus, you can use the Pega Platform to build your own decision-making hub that instantly and accurately provides the most relevant value-added decisions.

Salient Features Of CDH:

Decision Strategies:

  • Configure and control one to one strategies from a single interface
  • Get value faster with best-practice frameworks

Digital Personalization:

  • Hyper-personalize every digital touchpoint
  • Integrate Next-Best-Actions directly into your online content
  • Meet the specific requirements of each customer

Paid Advertisement

Pega helps to make a paid advertisement that is more efficient and more targeted. Paid Media Manager integrates first-party data into popular social media platforms using AI. This integration helps in generating Next-Best-Action audiences and optimize the offer mix and ad spends for each person.

Agent-assisted Channels

Pega’s Next-Best-Action Advisor empowers the agents with real-time recommendations. It provides contextual insights of conversation ( happens over the phone or via chat) at the moment they need them

Always-on outbound:

  • No more batch campaigns
  • Involve AI- triggered engagement
  • Deliver personalized outbound messages via email, SMS, mobile, and beyond, at the time your customers need

Remarkable Benefits Of Customer Decision Hub

  • One-to-one customer engagement
  • Next-Best-Action in an omnichannel environment
  • Pritiozing action using AI technology
  • Pritiozing acting business levers

Success Stories Of Pega’s CDH Clients:

Take Your Pega CRM on the Road to AI Transformation - Open Source Leader in  AI and ML

Industry: Telecommunication

In just 90 days, a leading American telecommunication corporation Sprint implemented Pega Marketing for Communications to recognize customers at risk of churn and proactively provide personalized retention offers. This thing helped   Sprint organization in getting the following results:

  • 40% improvement in NPS
  • 43,000 agents using next-best-action recommendations
  • 2.5 million increase in yearly net adds
  • 99.96% application uptime/availability
  • 100 millisecond average response time per API call

Industry: Banking

Wth Pega’s CDH technology, a major retail and commercial bank RBS has re-built its customer approach. Now RBS utilizes everything they know about their customers to ensure every customer engagement comes up with positive outcomes in business. In addition to that, they have observed the following benefits:

  • 20% Increase in balance retention
  • 5X improvement in digital lending
  • 35% Less impressions (waste)
  • 18 Point increase in NPS
  • 35% Of all new product sales attributed to decisioning

Crochet Technologies:

Crochet Technologies(www.crochetech.com)  is a silver partner with PEGA BPM Softwares who believes in creating the most advanced solutions for organizations that streamline & stimulate different business processes.

Having historical heritage partnerships with Pegasystems who has great engineering expertise, Crochet has immense consulting experience helping Banking & Financial Services, Government, and manufacturing industries in evaluating their customer engagement requirements.