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Pega

Robotic Process Automation – Why It’s Worth To Invest In It?

Published at: October 29, 2020

The only way your business can stop growing if it continues to operate in a traditional way. In today’s Digital world, where everything is at click distance away from the customers, It is essential for you to engage potential customers, meet their unique requirements,  upgrade services and adapt to market changes at a lightning-fast pace. 

Getting to Know Your Customers (KYC) is one of the most challenging tasks for budding enterprises. And, you need to discover a way to get through to your consumers before your competitors do! For this reason, enterprises are constantly on lookout for an advanced technology to keep them a step ahead of competitors in the market. Here, Robotic Process Automation makes a difference.

According to a survey, “In 2016, the global RPA market was worth $271 million, and that number is expected to hit $2.5 billion in 2020, an enormous increase by any metric.” These figures clearly show the importance of RPA for a business. 

Here are the top reasons that explain you why investing in RPA is more than worth:

#Reason 1 – Customer Engagement

Keeping your users interested is a major challenge for companies that can be addressed by using RPA solutions. The leading organizations use RPA to improve user experience and streamline consumer acquisition. These solutions can  help tackle the booming market competition and evolving consumer needs.

#Reason 2 -Boost Productivity

Robots don’t need to stop for food or sleep, and they certainly don’t take holidays or call in sick. That means, the RPA technology can be great for increasing productivity. Additionally, with 24-hour services accessible, customers can expect automated responses and connectivity at any time.

#Reason 3 – Eliminate Human Errors Possibilities

According to a study – “Human error is responsible for 60%-80% of risks in high-risk industries.” This percentage is really big! Real-time visibility and controlled monitoring are the key factors of risk management in businesses. And the more employees you have as compared to machines, the tougher will be the visibility. Advanced RPA solutions can offer you better visibility and save big costs by replacing human potential with a machine

#Reason 4:  Efficient Utilization Of Human Intelligence

What percentage of your employees are performing tasks that can be easily automated by a developer? How many employees on your floor carry out tasks like reading incoming emails and sending newsletters to your potential consumers? Here RPA solutions can ease the work by efficiently utilizing human intelligence.

#Reason 5: No Need To Replace Existing System

Choosing The Right Access Control System - Facilities Management Insights

Another benefit you can get with the involvement of the RPA solution is it does not require you to replace your existing systems. Rather RPA can leverage your existing systems, the same way a human employee can. Thus, without replacing existing IT systems, you can advance the processes and ease the workload. 

In a nutshell, competition is getting hard every day and ‘survival of the fittest’ has become old news! Even if you have unparalleled business fundamentals, without adopting advanced technologies like RPA, you can miss the biggest business success chance. 

Reach us for an in-depth evaluation of your organisation’s RPA needs!

Categories
Appian

Why Should You Consider Appian Intelligent Automation?

Published at: September 25, 2020

If we want to operate our business successfully, we must change our preconceived plans and embrace scientific & technological enhancements. Also, we have to equip leaders to observe the emergence of a crisis and make more informed decisions before it becomes catastrophic. To make this happen, Intelligent Automation is the best way. This technology is programmed to automate and streamline different business processes to ease your burden and reduce the operation cost.

What Does Intelligent Automation Do?

Intelligent automation is the perfect combination of Artificial Intelligence and Automation. It blends the power of BPM, RPA with low-code development to drive the most successful outcomes in business by optimizing the customer experience. It helps to automate the time-consuming manual repetitive tasks and process much volume of complex data very easily.

How Intelligent Automation Helps Businesses To Grow Faster:

Intelligent automation is a modern technology that has the potential to innovate in the current industry landscape and change the way things are performed for better results. Due to its diverse business benefits, it has become the first choice for businesses to streamline complex processes.

The unique benefits businesses can get with the technology are:

  • Enhance Productivity
  • Better Customer Service
  • Lessens Human Error At Great Extent
  • Run your business round-the-clock
  • Improve operational efficiency
  • Reduce business expenses
  • Improve business and IT collaboration

If you want to empower your business to work quicker, smartly and automatically, you must invest in Intelligent Automation.

Successful Intelligent Automation Cases

Automated Customer Service – Different technologies for example BPM, Case Management and Low-code combined with RPA and AI to enhance the Customer Experience like never before.

Intelligent Delinquency Prediction – Supports Machine Learning and BPM to pick up early signs of borrower’s financial distress before the loan becomes delinquent

Automated Invoice Processing – Supports the power of RPA and BPM to obtain end-to-end automation, transforming invoice processing by automating manual activities

About Crochet Technologies:

Crochet Technologies is a Global Information Technology (IT) Services and a trusted partner of Appian. With Crochet’s deep business acumen, world-class project delivery, and leadership capabilities, we assist companies in accessing the intelligent automation for driving their business value.

Categories
Appian

Appian Process Modeler

Published at: September 21, 2020

With Appian, combine the power of business process management with the speed of low-code development and accelerate your digital transformation.

In this short video, get a taste of how the Appian Process Modeler works. Crochet Technologies is Partner with Appian Platform.

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Appian

This is Appian

Published at: September 17, 2020
Categories
Appian

All you need is Appian Intelligent Data Processing (IDP) to get started with Automation

Published at: September 2, 2020

Data is considered the most pivotal element of a business.  It is crucial to the organization’s progress and day-to-day workflow. But the biggest challenge nowadays businesses face, despite having an excess of data is utilizing this data in a systematic manner that is most relevant to their success. Managing this huge amount of inflowing data becomes challenging for the human workforce. Here comes the Appian Intelligent Document Processing technology comes forward to help organizations in automating the process of data handling.

What Is Appian Intelligent Data Processing?

Appian Intelligent Document Processing (IDP) is a pre-built solution that automates the data extraction process from forms very quickly. It converts unstructured data locked in documents to structured data. To perform this task, Appian uses the two advanced technologies – machine learning and Artificial Intelligence by humans when required. 

How Does the Appian IDP application work?

The IDP application employs Appian Document Extraction to convert unstructured data from PDF documents into structured data. This data can be saved in your database to be utilized by your applications. In addition to that, it appends an original classification step to recognize your documents using machine learning services that are accessible for free using Appian AI. It works perfectly with fairly standard forms that directly hold related information in each document.

What Makes IDP Better Than Other Applications?

Intelligent Data Processing is powered by Appian AI, which includes Google Cloud’s best-in-class AI services out-of-the-box. With Appian AI technology, you can build intelligent AI-powered enterprise applications through Appian low-code platform. In addition to that, Appian AI incorporates the following Google Cloud AI services:

  1. Natural Language                              
  2. Document AI
  3. Cloud Vision
  4. Auto ML
  5. Cloud Storage
  6. Translate

How Appian IDP Helpful For Enterprises?

The list of reasons that make IDP application best to use for enterprises:

  • Quick to install. AI models can be trained in hours.
  • Work on Appian’s low-code automation platform. The building or extending apps are up to 20x quicker than traditional coding process
  • Provide the fastest solution to document processing. People can start using it immediately.
  • As a triple-crown leader in automation, low-code, and case management, Appian can manage the complicated enterprise demands easily.
  • Appian platform provides leverage to completely customize IDP as per business unique requirements.
  • IDP leverages state-of-the-art AI, which responds instantaneously to document format changes.

Crochet Technologies:

Crochet Technologies is a Global IT Solution & Service company that streamline and automate different business processes with the partnership of Appian. Crochtech provides end-to-end businesses from Insurance, Financial services providers to Government. With Crochet’s deep business acumen, world-class project delivery, and leadership capabilities and our Appian partnership, you can advance with Intelligent Document Processing application and maximise the ROI for your existing BPM investments.

Categories
Appian

Appian Robotic Process Automation (RPA)- The Choice Of Intelligent Enterprises

Published at: September 1, 2020
In this fast-paced time, automation becomes the first priority for organizations to enhance revenue and reduce complexities in business processes. Almost every process within a company can boost productivity, though, every business is unique.

How many times have you thought, “I wish this task could be automated, but it is too explicit to our company”? Take a deep breath and brace yourself, because Appian Robotic Process Automation (RPA) can give you the opportunity to customize your automation.

What is Appian Robotic Process Automation?

Appian Announces No-Code Integration to Automation Anywhere's RPARobotic Process Automation (RPA), is the technology that provides the ability to configure the software by building rules, rather than codes. RPA can respond to particular triggers and simulate many, if not most, human actions. It can automate any repetitive, time-consuming task without replacing the legacy system that an employee might do manually. This enables employees to use their time on more important tasks.,

Why is Appian RPA becoming popular among organizations?

Here are the reasons why intelligent enterprises want to connect with Appian RPA technology:

  • Automate high volume, rules-based, ordinary tasks usually done by people, or for connecting systems that don’t have modern APIs.
  • Appian RPA software robots work with systems and data exactly as people do, but with more efficiency and much quicker.
  • Effectively improve productivity
  • Appian bots can work 24x7x365
  • Provide much time to employees to work on high-value activities
  • Drive more value from legacy systems
  • Break down data silos

Unique Features Of Appian RPA:                     Appian RPA -

Appian RPA features include:

  • Intelligent image recognition of objects on a screen, eliminating errors in bot actions
  • “Human in the loop” optimization
  • Bots can be deployed on a scheduled basis for common back-end processes
  • Detailed RPA audit trails present screenshots of robotic actions for total visibility, management, and reporting.

Success Story of Appian RPA clients:

GlamourTreat.com: 5 medical achievements that changed our world

British multinational insurance company Aviva plc has observed many impressive outcomes in the business by involving Appian RPA technology, for example as per a report:

  • They deliver 9 time faster services
  • They get 40% cost-saving results
  • Integrate approx 22 system into a single interface
  • Get a 360 degree customer view

A leading American full-service Union Bank has also provided the report of successful results driven by involving Appian RPA. They have seen an increase of 5% to 97% digitization within 2 years. They successfully reduced the time of loan organization and approval from 2 weeks to 5 minutes. Their 80% business processes are still running on Appian RPA.

An American publicly traded corporation S&P Global Inc. has noticed the following enhancements with Appian RPA:

  • 150k news stories auto published in few weeks
  • Appian+RPA+NLG automates the process of creating news stories
  • Quick outcomes end-to-end automation built in 6weeks

Crochet Technologies

Crochet Technologies is a Global Information Technology (IT) Services & Solutions company. We are the partner of Appian to help companies to automate their business processes through Robotic Process Automation.  We offer automation solutions from manufacturing and government industries to financial service and insurance. With Crochet’s deep business acumen, world-class project delivery, and leadership capabilities, we help companies in making the most of BPM investments for driving their business value.

Categories
General

Appian Intelligent Contact Center – A Revolutionary Platform For Smart Enterprises

Published at: August 28, 2020

Customers come with expectations and businesses have to innovate newer ways of handling customer queries with more personalised and seamless experience. 

Customized experiences, quick response and absolute engagement are the factors that customers expect in return for their loyalty. But contact centers are saddles with manual processes that consume lots of time, disconnected channels, and siloed data. 

All these end up with poor customer experience!  

Business leaders are expected to drive the daunting tasks of meeting these customers demands with speed, empathy & success. How do you achieve that?

The answer is pretty simple: Automation 

If you want to deliver a fantastic customer experience, you must transform your contact center with an innovative platform that lets you swiftly deliver an integrated customer experience across channels and customer touchpoints. This is where Appian Intelligent Contact Center can help you.

Who is APPIAN?

Appian is a recognized global leader in multiple enterprise technology markets. Markets called intelligent business process management systems (iBPMS), dynamic case management (DCM), digital process automation (DPA), and low-code development.

Who is Crochet Technologies?

Crochet Technologies (www.crochetech.com) is a Global Information Technology (IT) Services provider and a trusted partner of Appian that offers strategic technology partnerships to support the clients with Intelligent Contact Center needs for a better future. With years of BPM experience, Crochet leverages its technical skill sets in driving digital transformation goals through delivery & implementing BPM consulting, advisory & tech solutions shaping the  organisations to achieving their ROI on existing investments efficiently & effectively.

Regardless of what you call it, we work for the same goal

We’re here to simplify what it takes to turn great ideas into powerful business applications that deliver significant value.

What APPIAN Offers:

Low-Code Cloud Platform

Design brilliant applications that match advanced security features, confidentiality, and compliance controls by embracing a cloud strategy with a low-code application development platform.

Intelligent Automation

Automate work, integrate systems, orchestrate processes and apply business rules with key technologies – Artificial Intelligence (AI), Business Process Management (BPM) and Robotic Process Automation (RPA)

Omni-Channel Engagement

  • Turn multi-channel support into an omnichannel environment by integrating email, chat, voice, SMS into a single interface
  • Enable agents to handle multiple digital channels at a time. 
  • Provide agents a broad view of the customer journey, create rewarding experiences, and promote lasting customer loyalty.

Dynamic Case Management

  • Use case management to unify the interactions between people, processes, data, and content.
  • Get a consistent view of the customer and support problem solving for complex interactions.

Salient Features of Appian ICC:

  • Unified Customer View for personalized customer interaction
  • Universal Agents for Fast First Call Resolution
  • Omni-channel communication for seamless customer engagement

Managers Dashboard View:

  • Unified Agent Information
  • KPI Monitoring
  • Sentiment Analysis

Agent’s Dashboard View:

  • Unified Customer View
  • Universal Agents
  • Omni-channel Communication

Appian ICC Technology : Success Cases

British multinational investment bank and financial services company Barclays plc has observed a 64% increase in customer satisfaction services by adopting Appian ICC technology.

Similarly, Target , a reputed American retail corporation experienced 80% improved customer service levels with Appian ICC platform.

Aviva Insurance UK

Aviva Insurance UK claimed 40% of cost-saving results with Appian advanced Intelligent Contact Center feature.

In a nutshell with the right implementation of your Appian ICC Platform, Crochet Technologies can help you create Long Term Business Impact by Reducing Cost, Increasing Customer Satisfaction & Delivering Customer Success.