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Pega

Looking for Automation In your Billing Inquiries Here is a Quick Solution !

Published at: October 7, 2020

Billing and payment issues act as a top driver of inquiries to customer service centers. Some issues repeat repetitively and are easier to resolve like customer profile changes or subscription cancellations. However, some inquiries are much harder to understand and handle such as an unexpected charge or first bill. Often, the greatest challenge is resolving the customer’s billing inquiries in an automated manner. 

Undeniably, poor billing practices can drive away customers. According to a research, billing issues are so widespread that as many as 77% of customers have experienced some form of a billing problem, with two-thirds stating they would consider, or definitely switch providers, when one arises. It clearly indicates poor billing practice isn’t an issue businesses can just sweep under the carpet. 

Billing Inquiry Microjourney:

A Microjourney is a single process that promptly allows business outcomes for multiple stakeholders across channels. 

World leading low code automation software Pega’s Customer Service plays a vital role in understanding the Billing inquiry Microjourney to resolve customers’ inquiries. It helps customer service representatives (CSRs) answer the most common issues customers have when calling in about their bill. CSRs can use billing inquiries to efficiently compare changes line by line for any two billing periods. 

Billing inquiry Microjournery gives important features such as previews of the next bill, explanation of taxes, summaries of billing changes, contextual information on hover, and indicators for one-time charges. All these features help you to resolve billing questions in an automated and quick way. 

How Billing inquiry Microjourney in Pega Customer Service Helps Business?

25 Customer Service Scenarios (And How to Handle Them) | Formilla Blog
  • The Billing inquiry case helps CSRs save time by bringing together all key customer billing details on a single screen. 
  • Billing inquiry is a popular call type for communication companies and approximately represents about 50% of total call volume. 
  • Companies can reduce call center AHT by using billing inquiries to overcome the friction CSRs encounter in supporting customers on billing inquiry calls.

Billing Inquiry Microjourney is available in web self-service channels

With Billing Inquiry Microjourney web self-service, customers can open a payment inquiry when they get a notification of a particular payment transaction. That notification holds the complete details of payment received by the bank. They can review the notification and identify missing data if any.  When the customer uses the bank’s self-service channel to request a payment inquiry, the probable inquiry reason is prefilled.

Crochet Technologies

If you want to resolve billing inquiries quickly in your business, you must consider the Pega Customer Service to resolve Billing Inquiry Microjourney. To implement this service successfully we at Crochet Technologies can help you. We are a Global Information Technology (IT) Services and Solutions company and offer end-to-end services from business consulting, development, design, and managed support in Pega space. 

Crochet has worked with many leading banks and financial firms. Our hands on tech teams are experts to understand the specific requirements of a business and serve them in the most relevant solutions.

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Pega

Turn Your Business Risks Into Opportunities With Pega AI

Published at: October 7, 2020

Today, Artificial Intelligence has become the key driver for transforming the banking industry, saving time, increasing revenue, recognizing risks and frauds. It can simplify complex decision-making processes, which is why it is a catalyst for transformation in the financial and banking industry. It allows onerous and time-consuming tasks to be performed more accurately and can give management teams depth of insight that was never available before. This is why the most leading banks are investing in Pega Artificial Intelligence.

How Does Pega Artificial Intelligence Help Financial Firms?

Today most banks and financial firms rely on Pega Artificial Intelligence and the reasons are very clear. They can smoothly operate their business and utilize the following capabilities of Pega AI: 

  • Streamline and automate complex business processes
  • Create a quick and efficient decision-making process
  • Manage complex investigation cases
  • Smoothly handle the unstructured data
  • Improve fraud identification and eradication process
  • Automate & accelerate the sales process
  • Simplify customer dispute process
  • Deliver Customer satisfaction services

Pega AI – A Risk Management Tool For Financial Firms:

Artificial Intelligence is a game-changer for risk management in finance as it provides effective solutions to identify potential risks and fraud.

The financial crisis of the past decade created financial services industries with a lot of obstacles with credit-challenged consumers. Before the digital revolution in the financial services industry customer intelligence was based on some comparatively simple heuristics, the customer value data was obtained through focus groups and surveys of consumer behavior the consequences of which didn’t always resemble reality.

Pega AI gives businesses access to really large amounts of data about consumers’ behavior and requirements. For risk management, banks can use cognitive technologies to gain competitive advantage and use risk to power their organization with the help of Pega AI solutions.

These solutions are able to fuel financial institutions with trusted and timely data for building competence around their customer intelligence and successful implementation of their strategies.

From the above-mentioned factors, it is clear that Pega Artificial Intelligence (AI) can transform the way financial firms and banks interact with money. They can streamline and optimize processes ranging from credit decisions to quantitative trading and financial risk management with the help of this advanced technology. Thus, investing in Pega AI will help them to add value in business and generate good revenue outcomes seamlessly.

Crochet Technologies

If you want to implement this advanced technology, Crochet Technologies can help you.

We are a Global Information Technology (IT) Services & Solutions company and a silver partner of Pega. We have worked with many leading banks and help them to streamline their complex business processes. We offer end-to-end services from business consulting, development, design, and managed support in Pega space. With Crochet’s deep business acumen, world-class project delivery and leadership capabilities, we assist companies in obtaining best cloud results for keeping business data safely. 

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Pega

Pega Workforce Intelligence – Smart Approach To Track Employee Activities

Published at: October 6, 2020

If you are operating a business, there is a list of questions that essential to consider to achieve successful results in terms of productivity and revenue, like:

  • Where are your employees using their time?
  • How are the different processes implemented in your company?
  • How much duration are your employees spending on ‘Off-Time’?

Remember self-reporting will never tell you the reality!

Time and motion studies are expensive and slow, yet incomplete as it’s tough to determine things like manual workarounds that may hide broken processes, applications that cause wait time, and digital disturbances that can take employees’ eyes off the ball.

What Can Be The Solution?

The most effective and reliable solution to manage such things is adopting Pega’s workforce intelligence feature. Start by deploying Pega’s workforce intelligence bots on the desktop and these AI-powered discovery bots will work around the clock, collecting information. This way, you can get a full view of employees’ day.

Desktop information shows application usage, processes performed, and more. All this information helps managers to understand the hindrances and distractions that weaken productivity.

More About Pega Workforce Intelligence

Clinical Quality & Performance Improvement - HealthTechS3

Pega Workforce Intelligence takes the actionable insights that you have to quantify and evaluate productivity and performance across your organization. With these insights into employee workdays and their use of the technology & processes on their desktops, you can easily evaluate the employee productivity. You can understand how and when work is performed and identify opportunities to optimize productive work and overall productivity.

Workforce Intelligence with the unique ability to collect a “day in the life” view of your workforce transforms this data into operational insights into the productivity, efficiency, and technology hurdles that are challenging your workforce.

Features Of Workforce Intelligence

The list of salient features of Pega Workforce Intelligence that makes it best to choose:

  • Analyze employee workflow
  • Effective opportunity finder in business
  • Unleash people insights
  • Focus on improving productivity
  • Identify digital distractions
  • Workforce intelligence for CRM
  • Uplift customer experience and agent performance

Benefits Of Workforce Intelligence

With Pega’s Workforce Intelligence, you can explore the following benefits in organization:

Quick and Easy installation

No instrumentation is required. Immediate data collection.

Insights within a month

Get opportunities for coaching, automation, and or technology improvements.

Accelerate impact

5-15% productivity growth by starting with coaching or add RPA and RDA automation to increase value

Guaranteed! ROI begins in 30 Days

Workforce Intelligence delivers value within 30 days of implementation. You can drive great ROI in your business.

Success Stories Of Pega Workforce Intelligence

Secrets to Home Business Success

A multinational e-commerce company Radial, Inc. uses Pega Workforce Intelligence to understand its workforce productivity. After involving this feature in business, they observed many exciting results. Workforce Intelligence makes the job of agents and customers quite easy. They find a noticeable improvement in productivity.

A multinational professional services Ernst & Young Global Limited, commonly known as Ernst & Young or simply EY has observed the improvement in employees’ performance by adopting Pega Workforce Intelligence. You may watch their video for more detail on Pega Workforce Intelligence official page.

Crochet Technologies:

Crochet Technologies is a global partner of Pega and successfully delivers the best solutions to Banking & Financing services, Manufacturing, E-Commerce, Government & Logistic industries. Crochet provides its core specialized business process management (BPM) consulting and advisory services to worlds leading Fortune 500 & UK FTSE 100 companies. With focus on driving digital transformation through lean & technology-driven approach, Crochet has gained popularity with its Cloud Services offering.

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Pega

Achieve Your Business Success with Pega Cloud Computing

Published at: October 6, 2020

The organizations that seek to enable applications to scale with consistent performance and meet a quickly evolving security landscape rely only on cloud computing. For businesses, migrating customer engagement and digital process automation applications to the cloud need an architecture developed for the task. Pega Cloud services is designed for this purpose.

What are Pega Cloud Services?

Pega Cloud Services is a managed cloud that offers the tools, environments, and operational support established for the organizations. The purpose of these services is to enable businesses to provide applications and value to their organizations quicker. With the help of Pega Cloud services, clients can deploy their cloud globally on secured infrastructure to meet severe security and compliance requirements.

What You Can Find In Pega Cloud Services?

Cloud-based microservices in Pega Platform:

  • Pega Platform uses container technology to provide Elasticsearch as a microservice. This change shows how the Pega Platform is developing into a cloud-native application.
  • Development of  global footprint with support for the AWS Stockholm region

Improved reliability & Streamlined Upgraded Processes

Now with the latest Pega Infinity™ release features, clients can optimize their business goals and processes. In addition to that, Pega Cloud Services infrastructure improvements drive the following advantages:

  • Automatically upgrades the database to Amazon RDS PostgreSQL 11.4
  • Clients’ global footprint expansion with support for the AWS Mumbai region
  • Support Cassandra 3.11.3 to enhance the system’s reliability & reduce memory footprint

Salient features Of Pega Cloud Services:

  • Comprehensive, global client support
  • Predictive Diagnostic cloud – Focus more on action not on management
  • Improved connectivity and networking solutions
  • Integrate with scalability, security and stability
  • Deliver apps more quickly without compromising the quality

Pega’s Happy Client Stories

Xchanging is a business process and technology services provider and integrator, owned by DXC Technology. It provides technology-enabled business services to the commercial insurance industry. They have observed the drastic changes in their business with the adoption of Pega Cloud services, such as:

  • Improved regulatory control
  • Enhanced application security
  • Decreased transaction settlement time from months to seconds
  • Enhanced client operations by 50%

The Royal Bank of Scotland (RBS) is a major retail and commercial bank in Scotland. With the implementation of Pega, RBS has experienced important performance improvements including:

  • 5X Increase in digital lending
  • 20% Improvement in balance retention
  • 35% Fewer impressions (waste)
  • 21 Channels integrated in 4 years

Crochet Technologies

Crochet Technologies is a Global Information Technology (IT) Services and Solutions company.

Crochet’s Pega competency helps streamline and automate business processes across industries. We offer end-to-end services from business consulting, development, design, and managed support in Pega space. With Crochet’s deep business acumen, world-class project delivery and leadership capabilities, we assist companies in obtaining best cloud results for keeping business data safely.

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Pega

Pega Smart Investigate – A Leading Solution For Banks, Insurance & Financial Institutions

Published at: September 25, 2020

What is the Pega Smart Investigate?

Pega Smart Investigate is an automated solution to manage the complex investigation cases for Banks and financial industries. The manual work processes and disjointed business systems make an adverse impact on real-time resolution for investigations across payments, Nostro and treasury operations. This ends up with time-consuming and error-prone operations that increase costs and risk, and jeopardize the customer experience and profitability. Pega Smart Investigate addresses these challenges and conducts efficient investigation.

With the help of this solution, wholesale banks, corporate, correspondent and institutional clients can drastically enhance profit in their business and build stronger relationships with customers.

Different Implementations Of Pega Smart Investigate:

Pega Smart Investigate For Transactions:

With the help of Pega Smart Investigate for transactions, wholesale banks and small to large scale financial institutes can automate, streamline, and improve investigation and exception processing with more flexibility. They can observe significant reduction in the manual costs and errors by making the process automatic.

What Does Pega Smart Investigate For Transactions Offer?

Pega smart investigate application based on business-friendly rules offers great benefits to the banking and financial institutes, for example:

  • Radically improve operational performance
  • Drive a great rise in productivity
  • Minimize the processing costs
  • Reduce the risk of inconsistent adherence to company policies
  • Act as single processing solution across departments at large financial institutes

Pega Smart Investigate For Payment

Pega Smart Investigate for Payments installation and configuration experience, implements an industry-leading solution for the clearing house’s Real-Time Payments exceptions and investigations. Additionally, it allows financial institutions to automate investigate and service, and retain customers across all channels, on every device.

What Does Pega Smart Investigate For Payments Offer?

With the help of Pega Smart Investigate For Payment application offers:

  • Automate the process of producing reports & balancing analysis
  • Enhance customer satisfaction scores
  • Reduce duplicate processing costs
  • Improve STP for SWIFT investigations

PegaBANKING Smart Monitor

investigation copy - American Experiment

In addition to that, Pega announced the release of a new application ‘PegaBANKING Smart Monitor to advance operational insight and control across the banking and financial institutes. This application improves the business intelligence capabilities of Pega Quality & Exception Manager to develop a banking application that can perfectly match the unique requirement of operational managers.

What does PegaBANKING Smart Monitor offer?

PegaBANKING Smart Monitor delivers the following leverages to banks:

  • Proactive monitoring and reporting of exceptions to eliminate transaction errors and compliance concerns
  • Enable process improvement to improve productivity
  • A real-time view of exceptions across contemporary and legacy departmental exception handling systems.

Crochet Technologies

Crochet Technologies is a Global Information Technology (IT) Services and Solutions company. With the silver partnership of Pega, Crochet helps organizations in streamlining and automating business processes actively.  Crochet offers end-to-end services from business consulting, development, design, and managed support in Pega space. With Crochet’s deep business acumen, world-class project delivery and leadership capabilities, we are supporting banks and financial institutes in automating different processes that can help them in driving great results in business.

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Pega

Accelerate your Client Onboarding Process with Automation

Published at: September 7, 2020
Often Banking & Financial service organizations face multiple challenges during client onboarding due to isolated systems and unproductive systems. This not only affects their productivity and morale of the employees but also adds to the frustration of the customers who go through these mundane manual tasks. These fragmented processes leave the customers disappointed and end up with huge operational expenses and missed opportunities to cross-sell/up-sell. We as partners of Pega enable such organizations to automate and optimize their new business and account maintenance processes through PEGA’s Know Your Customer (KYC) and Onboarding Solutions.

What Does Pega KYC and Onboarding Do?

Pega KYC and Onboarding solutions bring the power of robotic automation to speed client onboarding processes that help in delivering:

  • Best client onboarding experience
  • Reduce the processing time
  • Reduce operational expenses
  • Accelerate time to market
  • Improve revenue for the business
  • Quick response to change

Global Banks & Financial Institutes Add Value To Their Business With Pega KYC & Onboarding

Why Choose Us? | Reliable IT Banking

By joining Pega Robotic Automation within Pega KYC, global banks and financial institutions can automate manual tasks in onboarding and KYC remediation processes to enhance the customer experience.

Global bank and financial executives reconsider their onboarding, and KYC processes, which are identified as the most expensive and time consuming steps banks have to manage. Pega KYC & Onboarding can streamline and coordinate these end-to-end processes from client adoption, new product, and right onboarding, and KYC, to legal, fulfillment, and offboarding on a single solution.

The good news is that now Pega KYC provides more productivity improvements with Pega Robotic Automation by offloading high-volume, low-complexity onboarding, and KYC tasks that affect banks and financial industries. For the very first time, banks can perform these tasks more efficiently and quickly to ensure speedy delivery and minimum time to transact with unified robotic automation capabilities.

Pega KYC & Onboarding – Ease The Workload Of Global Banks & Financial Service Providers:

Leveraging Pega and Blockchain to Support the KYC Process - RIBUS GROUP

Here are the top reasons how Pega KYC & Onboarding helping global banks and financial service institutes in easing their workload:

  • Minimize time to market and eliminate manual data entry failures in large-scale KYC remediation projects
  • Streamline user tasks from front to back office
  • Cut costs by an additional 20 to 50% by combining robotic automation with Pega Client Lifecycle Management optimized target operating model

Final Words

Pega onboarding, KYC, and CRM are built on the Pega 7 platform, which gives business-friendly tools to make application development 8x quicker than traditional coding. Pega operates in the cloud or your centers to keep your system updated. It is the only solution that offers the scalability required for full client lifecycle management.

Crochet Technologies

Crochet Technologies is a Global IT Solution & Service company that automates complex business processes and helps in building a strong relationship with customers with the silver partnership of Pega. Crochtech provides end-to-end businesses from Insurance, Financial services providers to Government. With Crochet’s deep business acumen, world-class project delivery, and leadership capabilities and our Pega partnership, you can advance with KYC & onboarding services.

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General

“ITS A YES” To Pega Low Code Development Platform

Published at: August 28, 2020

Until now, enterprises had to code from scratch or purchase a packaged app and then customize it as per unique business requirements. This in turn ends up with a greater cost and time-consuming development process.

With Pega Low Code Development platform you can create a standard in your business application and drastically cut down the cost of traditional app development and other related operational expenses.

What is Pega Low-Code App Development Platform:

This platform is a low-code factory approach that enables developers to develop enterprise apps with low or zero coding stress. Business users, developers, and IT can collaborate, build, and deliver brilliant applications from one comprehensive environment. It provides leverage to organizations to build apps quicker and smarter. It additionally speeds up the customization process of app development and support to the most complex enterprise use cases.

Key Features Of Pega Low Code Platform:

  • Enhance productivity in one agile environment
  • Cosmos design system
  • Higher quality application
  • Quick and powerful integration
  • Earlier business value realization
  • Greater Transparency & visibility
  • Greater Agility
  • Case management & BPM for regular flawless operations

Critical Challenges Fixed By Pega Low Code Platform:

In most general cases, the low-code application development software supports two types of users

  1. Business/power users who remain in search of the software that makes it simple to design & build simple applications.

This group of users faces the following challenges:

  • Not fluent in a programming language
  • An accurate translation of business requirements into functional capabilities
  • Ability to respond faster to changing product, market, or campaign requirements
  • Limited knowledge of governance, control, and policy management 
  1. IT departments who need software that assists develop more complex processes and integrations while support to automate the app development process. 

This group of users faces the challenges:

  • Modification of legacy systems
  • Collaboration with stakeholders timely
  • Enterprise-wide governance
  • Software toolkits that limit collaboration
  • Project overload/restrictions on IT staff availability

Pega low-code app development platform provides a simplified, graphical UI commonly supported from limited functions and basic apps to complex enterprise app development. On the other hand, Pega low-code app factory strategy leverages visual tools that let business experts build the applications faster and without writing code. It offers governance frameworks to leverage, reuse, and collaborate with IT in order to assure quality, security, and sustainability. 

Benefits Of Using Pega Low Code Platform:

  • Helps organizations to build agile applications quickly
  • Reduce 1/10 app development cost
  • Speed up x10 times the app development process
  • Enhance productivity to build more apps in less time
  • Better customer experience
  • Efficient risk management & governance
  • Faster digital transformation
  • Give end-to-end developer experience

Success Stories:

An American leading  scientific research organization Air Force Research Laboratory has built a powerful platform with the help of Pega Low Code capabilities that help them to improve data quality for empowered decision-making.

Siemens AG is a German multinational conglomerate company that has created a new Global Master Data Management solution with the support of the Pega Low Code. This solution helps them in reducing 65% of customer onboarding time and automating data validated at initial data entry points. 

With Pega’s low-code platform, Optum, a part of UnitedHealth Group, was able to move the lead business architect to the business side. It drastically enhances the delivery due to subject matter expertise. By connecting data across the enterprise, Optum also designed a chargeback model to track spending down to a clinician-level with Pega assistance.

Crochet Technologies

Crochet Technologies is a Global Information Technology (IT) Services and Solutions company. With the silver partnership of Pega, Crochet helps organizations in streamlining and automating business processes.  Crochet offers end-to-end services from business consulting, development, design, and managed support in Pega space. With Crochet’s deep business acumen, world-class project delivery and leadership capabilities, we are supporting companies in building the most powerful application quicker and with low code capabilities. These applications help them to drive powerful outcomes in business.