Categories
Appian

Are You Finding it Difficult Managing your Bank’s Lending Process? We may have a Solution!

Published at: October 7, 2020

Still there are many banks, financial lenders and insurance companies who track their outstanding dues and their sales activities in spreadsheets, calendars, and notebooks without a centralized system. It’s quite difficult for management to measure progress or develop predictable forecasts. They need a unified loan management platform that can enable them to assimilate information and launch loan applications across a variety of channels and categories.

By acknowledging these facts, Appian offers reliable solutions that efficiently automate lender processes and integrates multiple system interactions. These solutions are developed to simplify loan processes, improving user experience, and automate reporting and compliance.

Appian Loan Origination:

Appian Loan Management solutions help businesses in the entire origination process, from application to funding. These solutions come up with many benefits for organizations that efficiently drive more revenue such as:

  • Reduce complexity and enable faster funding to speed loan origination 
  • Assimilate data from disparate sources and stakeholders
  • Serve customers in a better way

Appian Loan Management:

The dynamic regulatory environment and complex loan process make it challenging for the financing sector to manage loan activities accurately. Due to the mismanagement of loans, they have to face loss in lending volume. Appian loan management solution can efficiently address these challenges and serve them with the following capabilities:

  • More visibility to third-party collection providers for the overall management of at-risk programs
  • Integrate legacy systems and different data sources for more agile reporting and decision-making
  • Adhere to local, product and customer-specific regulatory guidelines

Trusted By Leading Banks & Financial Industries: 

Employee experience: the five practices that will create a more 'human'  workplace | HRZone

Bank of Tennessee competes with large national banks through superior speed and customer responsiveness by involving Appian loan origination solutions. They have experienced an enhancement in the efficiency of straight-through processing using the platform’s integrated business rules, alerts, escalations while building a mobile and social strategy.

Similarly, Appian is trusted by many leading lenders, i.e. Addiko bank, Bendigo bank, Commerce bank, City National bank and many others.

Crochet Technologies

Crochet Technologies is a Global IT Solution & Service company that streamline and automate different business processes with the partnership of Appian. Crochetech provides end-to-end business services to the Banks, Insurance, Financial services & Government sector. With Crochet’s deep business acumen, world-class project delivery and leadership capabilities and most importantly Appian partnership, you can adopt the advanced features of Records technology in your organization and abolish data silos.

Categories
Pega

Pega Workforce Intelligence – Smart Approach To Track Employee Activities

Published at: October 6, 2020

If you are operating a business, there is a list of questions that essential to consider to achieve successful results in terms of productivity and revenue, like:

  • Where are your employees using their time?
  • How are the different processes implemented in your company?
  • How much duration are your employees spending on ‘Off-Time’?

Remember self-reporting will never tell you the reality!

Time and motion studies are expensive and slow, yet incomplete as it’s tough to determine things like manual workarounds that may hide broken processes, applications that cause wait time, and digital disturbances that can take employees’ eyes off the ball.

What Can Be The Solution?

The most effective and reliable solution to manage such things is adopting Pega’s workforce intelligence feature. Start by deploying Pega’s workforce intelligence bots on the desktop and these AI-powered discovery bots will work around the clock, collecting information. This way, you can get a full view of employees’ day.

Desktop information shows application usage, processes performed, and more. All this information helps managers to understand the hindrances and distractions that weaken productivity.

More About Pega Workforce Intelligence

Clinical Quality & Performance Improvement - HealthTechS3

Pega Workforce Intelligence takes the actionable insights that you have to quantify and evaluate productivity and performance across your organization. With these insights into employee workdays and their use of the technology & processes on their desktops, you can easily evaluate the employee productivity. You can understand how and when work is performed and identify opportunities to optimize productive work and overall productivity.

Workforce Intelligence with the unique ability to collect a “day in the life” view of your workforce transforms this data into operational insights into the productivity, efficiency, and technology hurdles that are challenging your workforce.

Features Of Workforce Intelligence

The list of salient features of Pega Workforce Intelligence that makes it best to choose:

  • Analyze employee workflow
  • Effective opportunity finder in business
  • Unleash people insights
  • Focus on improving productivity
  • Identify digital distractions
  • Workforce intelligence for CRM
  • Uplift customer experience and agent performance

Benefits Of Workforce Intelligence

With Pega’s Workforce Intelligence, you can explore the following benefits in organization:

Quick and Easy installation

No instrumentation is required. Immediate data collection.

Insights within a month

Get opportunities for coaching, automation, and or technology improvements.

Accelerate impact

5-15% productivity growth by starting with coaching or add RPA and RDA automation to increase value

Guaranteed! ROI begins in 30 Days

Workforce Intelligence delivers value within 30 days of implementation. You can drive great ROI in your business.

Success Stories Of Pega Workforce Intelligence

Secrets to Home Business Success

A multinational e-commerce company Radial, Inc. uses Pega Workforce Intelligence to understand its workforce productivity. After involving this feature in business, they observed many exciting results. Workforce Intelligence makes the job of agents and customers quite easy. They find a noticeable improvement in productivity.

A multinational professional services Ernst & Young Global Limited, commonly known as Ernst & Young or simply EY has observed the improvement in employees’ performance by adopting Pega Workforce Intelligence. You may watch their video for more detail on Pega Workforce Intelligence official page.

Crochet Technologies:

Crochet Technologies is a global partner of Pega and successfully delivers the best solutions to Banking & Financing services, Manufacturing, E-Commerce, Government & Logistic industries. Crochet provides its core specialized business process management (BPM) consulting and advisory services to worlds leading Fortune 500 & UK FTSE 100 companies. With focus on driving digital transformation through lean & technology-driven approach, Crochet has gained popularity with its Cloud Services offering.

Categories
Pega

Achieve Your Business Success with Pega Cloud Computing

Published at: October 6, 2020

The organizations that seek to enable applications to scale with consistent performance and meet a quickly evolving security landscape rely only on cloud computing. For businesses, migrating customer engagement and digital process automation applications to the cloud need an architecture developed for the task. Pega Cloud services is designed for this purpose.

What are Pega Cloud Services?

Pega Cloud Services is a managed cloud that offers the tools, environments, and operational support established for the organizations. The purpose of these services is to enable businesses to provide applications and value to their organizations quicker. With the help of Pega Cloud services, clients can deploy their cloud globally on secured infrastructure to meet severe security and compliance requirements.

What You Can Find In Pega Cloud Services?

Cloud-based microservices in Pega Platform:

  • Pega Platform uses container technology to provide Elasticsearch as a microservice. This change shows how the Pega Platform is developing into a cloud-native application.
  • Development of  global footprint with support for the AWS Stockholm region

Improved reliability & Streamlined Upgraded Processes

Now with the latest Pega Infinity™ release features, clients can optimize their business goals and processes. In addition to that, Pega Cloud Services infrastructure improvements drive the following advantages:

  • Automatically upgrades the database to Amazon RDS PostgreSQL 11.4
  • Clients’ global footprint expansion with support for the AWS Mumbai region
  • Support Cassandra 3.11.3 to enhance the system’s reliability & reduce memory footprint

Salient features Of Pega Cloud Services:

  • Comprehensive, global client support
  • Predictive Diagnostic cloud – Focus more on action not on management
  • Improved connectivity and networking solutions
  • Integrate with scalability, security and stability
  • Deliver apps more quickly without compromising the quality

Pega’s Happy Client Stories

Xchanging is a business process and technology services provider and integrator, owned by DXC Technology. It provides technology-enabled business services to the commercial insurance industry. They have observed the drastic changes in their business with the adoption of Pega Cloud services, such as:

  • Improved regulatory control
  • Enhanced application security
  • Decreased transaction settlement time from months to seconds
  • Enhanced client operations by 50%

The Royal Bank of Scotland (RBS) is a major retail and commercial bank in Scotland. With the implementation of Pega, RBS has experienced important performance improvements including:

  • 5X Increase in digital lending
  • 20% Improvement in balance retention
  • 35% Fewer impressions (waste)
  • 21 Channels integrated in 4 years

Crochet Technologies

Crochet Technologies is a Global Information Technology (IT) Services and Solutions company.

Crochet’s Pega competency helps streamline and automate business processes across industries. We offer end-to-end services from business consulting, development, design, and managed support in Pega space. With Crochet’s deep business acumen, world-class project delivery and leadership capabilities, we assist companies in obtaining best cloud results for keeping business data safely.

Categories
Appian

Why Should You Consider Appian Intelligent Automation?

Published at: September 25, 2020

If we want to operate our business successfully, we must change our preconceived plans and embrace scientific & technological enhancements. Also, we have to equip leaders to observe the emergence of a crisis and make more informed decisions before it becomes catastrophic. To make this happen, Intelligent Automation is the best way. This technology is programmed to automate and streamline different business processes to ease your burden and reduce the operation cost.

What Does Intelligent Automation Do?

Intelligent automation is the perfect combination of Artificial Intelligence and Automation. It blends the power of BPM, RPA with low-code development to drive the most successful outcomes in business by optimizing the customer experience. It helps to automate the time-consuming manual repetitive tasks and process much volume of complex data very easily.

How Intelligent Automation Helps Businesses To Grow Faster:

Intelligent automation is a modern technology that has the potential to innovate in the current industry landscape and change the way things are performed for better results. Due to its diverse business benefits, it has become the first choice for businesses to streamline complex processes.

The unique benefits businesses can get with the technology are:

  • Enhance Productivity
  • Better Customer Service
  • Lessens Human Error At Great Extent
  • Run your business round-the-clock
  • Improve operational efficiency
  • Reduce business expenses
  • Improve business and IT collaboration

If you want to empower your business to work quicker, smartly and automatically, you must invest in Intelligent Automation.

Successful Intelligent Automation Cases

Automated Customer Service – Different technologies for example BPM, Case Management and Low-code combined with RPA and AI to enhance the Customer Experience like never before.

Intelligent Delinquency Prediction – Supports Machine Learning and BPM to pick up early signs of borrower’s financial distress before the loan becomes delinquent

Automated Invoice Processing – Supports the power of RPA and BPM to obtain end-to-end automation, transforming invoice processing by automating manual activities

About Crochet Technologies:

Crochet Technologies is a Global Information Technology (IT) Services and a trusted partner of Appian. With Crochet’s deep business acumen, world-class project delivery, and leadership capabilities, we assist companies in accessing the intelligent automation for driving their business value.

Categories
Appian

Appian Process Modeler

Published at: September 21, 2020

With Appian, combine the power of business process management with the speed of low-code development and accelerate your digital transformation.

In this short video, get a taste of how the Appian Process Modeler works. Crochet Technologies is Partner with Appian Platform.

Categories
Appian

This is Appian

Published at: September 17, 2020
Categories
Appian

All you need is Appian Intelligent Data Processing (IDP) to get started with Automation

Published at: September 2, 2020

Data is considered the most pivotal element of a business.  It is crucial to the organization’s progress and day-to-day workflow. But the biggest challenge nowadays businesses face, despite having an excess of data is utilizing this data in a systematic manner that is most relevant to their success. Managing this huge amount of inflowing data becomes challenging for the human workforce. Here comes the Appian Intelligent Document Processing technology comes forward to help organizations in automating the process of data handling.

What Is Appian Intelligent Data Processing?

Appian Intelligent Document Processing (IDP) is a pre-built solution that automates the data extraction process from forms very quickly. It converts unstructured data locked in documents to structured data. To perform this task, Appian uses the two advanced technologies – machine learning and Artificial Intelligence by humans when required. 

How Does the Appian IDP application work?

The IDP application employs Appian Document Extraction to convert unstructured data from PDF documents into structured data. This data can be saved in your database to be utilized by your applications. In addition to that, it appends an original classification step to recognize your documents using machine learning services that are accessible for free using Appian AI. It works perfectly with fairly standard forms that directly hold related information in each document.

What Makes IDP Better Than Other Applications?

Intelligent Data Processing is powered by Appian AI, which includes Google Cloud’s best-in-class AI services out-of-the-box. With Appian AI technology, you can build intelligent AI-powered enterprise applications through Appian low-code platform. In addition to that, Appian AI incorporates the following Google Cloud AI services:

  1. Natural Language                              
  2. Document AI
  3. Cloud Vision
  4. Auto ML
  5. Cloud Storage
  6. Translate

How Appian IDP Helpful For Enterprises?

The list of reasons that make IDP application best to use for enterprises:

  • Quick to install. AI models can be trained in hours.
  • Work on Appian’s low-code automation platform. The building or extending apps are up to 20x quicker than traditional coding process
  • Provide the fastest solution to document processing. People can start using it immediately.
  • As a triple-crown leader in automation, low-code, and case management, Appian can manage the complicated enterprise demands easily.
  • Appian platform provides leverage to completely customize IDP as per business unique requirements.
  • IDP leverages state-of-the-art AI, which responds instantaneously to document format changes.

Crochet Technologies:

Crochet Technologies is a Global IT Solution & Service company that streamline and automate different business processes with the partnership of Appian. Crochtech provides end-to-end businesses from Insurance, Financial services providers to Government. With Crochet’s deep business acumen, world-class project delivery, and leadership capabilities and our Appian partnership, you can advance with Intelligent Document Processing application and maximise the ROI for your existing BPM investments.

Categories
Appian

Appian Robotic Process Automation (RPA)- The Choice Of Intelligent Enterprises

Published at: September 1, 2020
In this fast-paced time, automation becomes the first priority for organizations to enhance revenue and reduce complexities in business processes. Almost every process within a company can boost productivity, though, every business is unique.

How many times have you thought, “I wish this task could be automated, but it is too explicit to our company”? Take a deep breath and brace yourself, because Appian Robotic Process Automation (RPA) can give you the opportunity to customize your automation.

What is Appian Robotic Process Automation?

Appian Announces No-Code Integration to Automation Anywhere's RPARobotic Process Automation (RPA), is the technology that provides the ability to configure the software by building rules, rather than codes. RPA can respond to particular triggers and simulate many, if not most, human actions. It can automate any repetitive, time-consuming task without replacing the legacy system that an employee might do manually. This enables employees to use their time on more important tasks.,

Why is Appian RPA becoming popular among organizations?

Here are the reasons why intelligent enterprises want to connect with Appian RPA technology:

  • Automate high volume, rules-based, ordinary tasks usually done by people, or for connecting systems that don’t have modern APIs.
  • Appian RPA software robots work with systems and data exactly as people do, but with more efficiency and much quicker.
  • Effectively improve productivity
  • Appian bots can work 24x7x365
  • Provide much time to employees to work on high-value activities
  • Drive more value from legacy systems
  • Break down data silos

Unique Features Of Appian RPA:                     Appian RPA -

Appian RPA features include:

  • Intelligent image recognition of objects on a screen, eliminating errors in bot actions
  • “Human in the loop” optimization
  • Bots can be deployed on a scheduled basis for common back-end processes
  • Detailed RPA audit trails present screenshots of robotic actions for total visibility, management, and reporting.

Success Story of Appian RPA clients:

GlamourTreat.com: 5 medical achievements that changed our world

British multinational insurance company Aviva plc has observed many impressive outcomes in the business by involving Appian RPA technology, for example as per a report:

  • They deliver 9 time faster services
  • They get 40% cost-saving results
  • Integrate approx 22 system into a single interface
  • Get a 360 degree customer view

A leading American full-service Union Bank has also provided the report of successful results driven by involving Appian RPA. They have seen an increase of 5% to 97% digitization within 2 years. They successfully reduced the time of loan organization and approval from 2 weeks to 5 minutes. Their 80% business processes are still running on Appian RPA.

An American publicly traded corporation S&P Global Inc. has noticed the following enhancements with Appian RPA:

  • 150k news stories auto published in few weeks
  • Appian+RPA+NLG automates the process of creating news stories
  • Quick outcomes end-to-end automation built in 6weeks

Crochet Technologies

Crochet Technologies is a Global Information Technology (IT) Services & Solutions company. We are the partner of Appian to help companies to automate their business processes through Robotic Process Automation.  We offer automation solutions from manufacturing and government industries to financial service and insurance. With Crochet’s deep business acumen, world-class project delivery, and leadership capabilities, we help companies in making the most of BPM investments for driving their business value.

Categories
General

Appian Intelligent Contact Center – A Revolutionary Platform For Smart Enterprises

Published at: August 28, 2020

Customers come with expectations and businesses have to innovate newer ways of handling customer queries with more personalised and seamless experience. 

Customized experiences, quick response and absolute engagement are the factors that customers expect in return for their loyalty. But contact centers are saddles with manual processes that consume lots of time, disconnected channels, and siloed data. 

All these end up with poor customer experience!  

Business leaders are expected to drive the daunting tasks of meeting these customers demands with speed, empathy & success. How do you achieve that?

The answer is pretty simple: Automation 

If you want to deliver a fantastic customer experience, you must transform your contact center with an innovative platform that lets you swiftly deliver an integrated customer experience across channels and customer touchpoints. This is where Appian Intelligent Contact Center can help you.

Who is APPIAN?

Appian is a recognized global leader in multiple enterprise technology markets. Markets called intelligent business process management systems (iBPMS), dynamic case management (DCM), digital process automation (DPA), and low-code development.

Who is Crochet Technologies?

Crochet Technologies (www.crochetech.com) is a Global Information Technology (IT) Services provider and a trusted partner of Appian that offers strategic technology partnerships to support the clients with Intelligent Contact Center needs for a better future. With years of BPM experience, Crochet leverages its technical skill sets in driving digital transformation goals through delivery & implementing BPM consulting, advisory & tech solutions shaping the  organisations to achieving their ROI on existing investments efficiently & effectively.

Regardless of what you call it, we work for the same goal

We’re here to simplify what it takes to turn great ideas into powerful business applications that deliver significant value.

What APPIAN Offers:

Low-Code Cloud Platform

Design brilliant applications that match advanced security features, confidentiality, and compliance controls by embracing a cloud strategy with a low-code application development platform.

Intelligent Automation

Automate work, integrate systems, orchestrate processes and apply business rules with key technologies – Artificial Intelligence (AI), Business Process Management (BPM) and Robotic Process Automation (RPA)

Omni-Channel Engagement

  • Turn multi-channel support into an omnichannel environment by integrating email, chat, voice, SMS into a single interface
  • Enable agents to handle multiple digital channels at a time. 
  • Provide agents a broad view of the customer journey, create rewarding experiences, and promote lasting customer loyalty.

Dynamic Case Management

  • Use case management to unify the interactions between people, processes, data, and content.
  • Get a consistent view of the customer and support problem solving for complex interactions.

Salient Features of Appian ICC:

  • Unified Customer View for personalized customer interaction
  • Universal Agents for Fast First Call Resolution
  • Omni-channel communication for seamless customer engagement

Managers Dashboard View:

  • Unified Agent Information
  • KPI Monitoring
  • Sentiment Analysis

Agent’s Dashboard View:

  • Unified Customer View
  • Universal Agents
  • Omni-channel Communication

Appian ICC Technology : Success Cases

British multinational investment bank and financial services company Barclays plc has observed a 64% increase in customer satisfaction services by adopting Appian ICC technology.

Similarly, Target , a reputed American retail corporation experienced 80% improved customer service levels with Appian ICC platform.

Aviva Insurance UK

Aviva Insurance UK claimed 40% of cost-saving results with Appian advanced Intelligent Contact Center feature.

In a nutshell with the right implementation of your Appian ICC Platform, Crochet Technologies can help you create Long Term Business Impact by Reducing Cost, Increasing Customer Satisfaction & Delivering Customer Success.