Three Pillars of Business Process Management Solutions (BPM)

Published at: September 3, 2020
Business process management or BPM software solutions assist organizations in numerous ways. These solutions work as process refinements and automation tools that can streamline the entire business system and come with great customer experience, improved productivity and higher ROI resultsts.

BPM Solutions – Connecting People, Processes and Technologies

Modern BPM drives digital transformation and keeps up with the latest trends of social, mobile and cloud-focused businesses. 

Pillar 1 – People

Employee-customer relations underpin just about every aspect of business success. Keeping customers satisfied and engaged has become an essential competitive differentiator between today’s businesses. And undoubtedly people are the center of these relationships. This is what you can achieve with BPM solutions as it helps in connecting people, processes and technologies.

BPM Software Capabilities:

  • Build process capabilities into apps 
  • Incorporate task management functionality into operations 
  • Provide visibility into both analytics and real-time data 
  • Route processes based on employee skills 
  • Positive interactions

These BPM software capabilities help organizations to build a people-focused environment. Employees will be well-positioned to meet the unique requirements of customers. This way you can offer great customer services and associate them with your business for a long time. Additionally, it can efficiently reduce many tedious operations and red-tape procedures. 

Pillar 2 – Technology

The significance of IT innovation is immediately connected with how strongly technology aligns with business-specific demands. BPM has always focused on people and processes and has advanced into a digital transformation enabler by computing technology to the equation. 

BPM Capabilities:

BPM involves technology in the following methods:

  • Organizing data into user dashboards
  • Aligning processes and application functionality 
  • Accelerating app delivery

All of the information feeding into BPM systems lets the software offer in-depth analysis into trends and patterns.

Pillar 3 – Process

A business process is a set of activities or transactions that are completed consistently. Or we can define the process that:

  • Potentially include internal and external users
  • demand input from multiple stakeholders 
  • Require a variety of data types 
  • Incorporate repetitive workflows that can be automated

BPM Software Capabilities:

  • Identify what processes a business is performing 
  • Map out how those processes communicate 
  • Recognize opportunities for automation 
  • Determine the required scripts and data engines essential for automation systems 

BPM solutions empower companies to build internal policies/rules and implement them.

When businesses efficiently bring the people, processes, and technology together, they can streamline different operations. It allows users to access all data they need to better collaborate, which results in quicker decision-making with diminished risk. 

Our leadership team has more than 100 years of combined BPM Software experience.

We at Crochet Technologies streamline & automate business processes driving digital transformation to deliver value. 

We are partners for leading BPM Solutions PEGA & APPIAN. 

Crochet Technologies:

Crochet Technologies is a Global Partner of world’s renowned PEGA & APPIAN platforms. It has offices across EMEA & APAC and serves across the globe. Crochet provides its core specialized business process management (BPM) consulting and advisory services to worlds leading Fortune 500 & UK FTSE 100 companies. With focus on driving digital transformation through lean & technology-driven approach, Crochet has gained popularity with its Cloud Services offering.


It’s A Mobile-First World. Is Your Organization A Part Of It?

Published at: September 1, 2020
The target of every organization is always to boost its brand reputation, audience base, sales, and revenue generation. But the real challenge comes when you have to seek the method that is actually helpful in performing all these and find multiple growth opportunities and generate hefty revenues. And, here comes mobile applications. 

Undeniably, today mobile has become a buzzword in the world. According to a survey, approximately 99% of the total population prefer to perform their crucial tasks through mobile devices. It simply depicts if you will provide them  with engaging mobile apps that can ease their burden and come up with seamless user-experience, it will help you in observing the results in business you really wish to achieve. Thus, the secret to grow your business beyond expectations is agile and instant business mobile applications.

Appian Mobile Development – Capitalize Your Organization On Mobile Revolution: 

Appian helps you to build native mobile applications quickly that work across devices. It will help your organization to go mobile directly and align with the mobile expectations of employees and customers. This way you will be able to intensify the pace of business and generate heavy revenue. 

Salient Features Of Appian Mobile Development Platform:

Appian mobile app development platform comes up with the following features that allow you to  utilize many significant benefits:

Low-code developer tools
With visual drag-and-drop and point-and-click design tools, you can develop the apps 20 times quicker than the traditional development process.

Real-time testing
Appian applications come with build it & go features. When testing performs as you design, your apps can be in the hands of users quickly.

Run-on any device
Appian’s patented-pending SAIL technology depicts you never have to build for iOS and Android individually. Just build once, and your app works natively and as expected on virtually any device.

Centralized UI functionality
The centralized User Interface feature also makes the Appian mobile apps best to use. You can manage and apply style sheets and branding, with UI frameworks that assure a steady look and feel in no time flat.

Crochet Technologies

Crochet Technologies is a Global Information Technology (IT) Services & Solutions company. With the partnership of Appian, Crochet is helping the organization to have mobile-first mentalities by leveraging Appians secure, powerful low-code platform. You can roll more user-friendly mobile applications for your organizations now without the need to code.


American Bank FINED by Regulator for Lapses in Digital Transformation

Published at: August 25, 2020

Digital Transformation is the use of new, fast and frequently changing digital technology utilizing process, people and automation to solve business problems. It is about transforming processes that were non digital or manual to digital processes to enhance business performance through DATA. However, often digital transformation when not implemented correctly could lead to potential disruption in business and result in playing puppets in the claws of the Regulator.

This is exactly what happened on August 6, 2020 when the Regulator Office of the Comptroller of the Currency (OCC) fined an American Bank with multi-million dollars as penalty for failure to implement cyber security and digital transformation efficiently before migrating their IT to the cloud environment.

Data in excess of 100 MN individuals in the US & almost 6 MN individuals in Canada was exposed to a security breach by an unauthorised access as admitted by the Bank. Millions of American Dollars & the ugly encounter with the regulator for violating strict data privacy laws led to the organisations reputation at stake, all which could have been avoided.

There are innumerous automation product softwares available just a click away at the disposal of the organisational leaders. These software not only mitigate the risks by identifying, assessing, monitoring and generating threats alerts but also provides suggestions to further tighten and improvise policies, processes, and controls.


Crochet Technologies (  is a reputed partner with PEGA & APPIAN BPM Softwares who believes in creating “Cloud First” mentalities. They have unmatched capabilities and claim more than 50 years of combined BPM experience. With their thorough understanding of the regulatory process, it’s not a surprise to see most of their clients in the Banking & Financial Services Industry trusting them with their BPM needs. Having historical heritage partnerships with Pegasystems who has great engineering expertise, Crochet has immense consulting experience helping oransationsations evaluate their cloud needs and then recommend best practises to migrate in a Cloud based environment to meet their digital transformation goals. Carefully managing the process risk capabilities, mitigating regulatory operational risks & implementing best practices timely makes them different from the crowd in the Cloud.


Don’t Waste Time! 3 Facts Until You Reach Your Case Management Needs

Published at: August 24, 2020

Whether it’s a small business or an enterprise, everyone faces the common challenge of maintaining lengthy, time-consuming documentation track of records. 

For instance, 

  • In the finance industry, customer needs are addressed, cash flow is managed, inventories are conducted, among other things.
  • In the field of medical industries, patients must be partnered with the correct physician, provided reliable services, supplied medication, and given accurate documentation of their medical history. 
  • In law firms, they have to answer client questions, refer clients to a suitable lawyer, handle simple to complex cases, schedule court cases, and perform required documentation of all cases.

Well, all these are quite complicated processes that are extremely collaborative and information comprehensive. For smooth and correct implementation of these tasks, you have to choose a system that can complete them in an automated and efficient manner. Case management is the perfect solution to this.

1. What Is Case Management Software?

“Case management” is a subjective term that indicates various things to different people. It can be as easy as a contact management and organization application. Or, it can be as complex as an end-to-end legal platform which allows you to investigate every action on a case. Basically, case management software is driven by data the information you collect from multiple sources. This comprises:

  • Case documents
  • Clients
  • Third parties, or more 

Or in technical words, case management software is a data-driven solution that lets you efficiently implement your legal processes by managing each step on a data level.

What actually case management performs for the companies?

Case management comes up with a dynamic structure for implementing non-routine unpredictable business processes that lack coordination of multiple tasks and difficult decision-making.

2. Remarkable Benefits Of Case Management Software:

Effective resolution of cases

Case management software gives one solution to manage multiple cases. This improves productivity and efficiency. 

Enhanced transparency

Its workflow elements contribute to enhanced transparency in all processes.

Customized customer care

Customers are given a more customized experience through various means like analytics, live chat software, or messaging apps. Customer profiles can be pulled out so customer service reps can accurately fix the queries of the customer.

Prompt access to information

An integrated system advances up searching for information required to solve a case.

Self Service Portal

Some case management systems can be utilized to give customers self-service portals that allow them to fix issues on their own.

3. What To Look For In The Case Management System?

As there are many case management systems available in the market, but it’s essential to choose the one that exactly meets your business’s tracking, communication, and reporting requirements. And while features are valuable to look at when selecting which system to choose, there are vital questions to analyze:

  • Does the provider give quality, ongoing support?
  • Can the system be configured to match your industry’s unique demands?
  • Can the software grow and adapt to your industry?
  • Is it accessible to recover and report on the data you gather?
  • Can you make minor system modifications without having to go through the provider?

The Best Case Management System Provider:

We compared many softwares and basis the above-mentioned factors, we found Pega is the best award-winning case management solution that has multi industry niche experience handling complex processes quite smoothly. The solutions are specially designed to address the challenges companies are facing nowadays with a simple low code approach.

In a nutshell, if you want to run your business smartly through a reliable case management software, you can consider Pega! We are silver partners for Pega and can help you assist your business with your Case Management needs.

Crochet Technologies is a Global Information Technology (IT) Services and Solutions company. Crochet’s Pega competency helps streamline and automate business processes across industries. Crochet offers end-to-end services from business consulting, development, design, and managed support in Pega space. With Crochet’s deep business acumen, world-class project delivery and leadership capabilities, we assist companies in making the most of BPM investments for driving their business value.