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Pega

Looking for Automation In your Billing Inquiries Here is a Quick Solution !

Published at: October 7, 2020

Billing and payment issues act as a top driver of inquiries to customer service centers. Some issues repeat repetitively and are easier to resolve like customer profile changes or subscription cancellations. However, some inquiries are much harder to understand and handle such as an unexpected charge or first bill. Often, the greatest challenge is resolving the customer’s billing inquiries in an automated manner. 

Undeniably, poor billing practices can drive away customers. According to a research, billing issues are so widespread that as many as 77% of customers have experienced some form of a billing problem, with two-thirds stating they would consider, or definitely switch providers, when one arises. It clearly indicates poor billing practice isn’t an issue businesses can just sweep under the carpet. 

Billing Inquiry Microjourney:

A Microjourney is a single process that promptly allows business outcomes for multiple stakeholders across channels. 

World leading low code automation software Pega’s Customer Service plays a vital role in understanding the Billing inquiry Microjourney to resolve customers’ inquiries. It helps customer service representatives (CSRs) answer the most common issues customers have when calling in about their bill. CSRs can use billing inquiries to efficiently compare changes line by line for any two billing periods. 

Billing inquiry Microjournery gives important features such as previews of the next bill, explanation of taxes, summaries of billing changes, contextual information on hover, and indicators for one-time charges. All these features help you to resolve billing questions in an automated and quick way. 

How Billing inquiry Microjourney in Pega Customer Service Helps Business?

25 Customer Service Scenarios (And How to Handle Them) | Formilla Blog
  • The Billing inquiry case helps CSRs save time by bringing together all key customer billing details on a single screen. 
  • Billing inquiry is a popular call type for communication companies and approximately represents about 50% of total call volume. 
  • Companies can reduce call center AHT by using billing inquiries to overcome the friction CSRs encounter in supporting customers on billing inquiry calls.

Billing Inquiry Microjourney is available in web self-service channels

With Billing Inquiry Microjourney web self-service, customers can open a payment inquiry when they get a notification of a particular payment transaction. That notification holds the complete details of payment received by the bank. They can review the notification and identify missing data if any.  When the customer uses the bank’s self-service channel to request a payment inquiry, the probable inquiry reason is prefilled.

Crochet Technologies

If you want to resolve billing inquiries quickly in your business, you must consider the Pega Customer Service to resolve Billing Inquiry Microjourney. To implement this service successfully we at Crochet Technologies can help you. We are a Global Information Technology (IT) Services and Solutions company and offer end-to-end services from business consulting, development, design, and managed support in Pega space. 

Crochet has worked with many leading banks and financial firms. Our hands on tech teams are experts to understand the specific requirements of a business and serve them in the most relevant solutions.

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Pega

Attention: Wealth Management & Brokerage Firms. PEGA’s CLIENT SERVICE has tailored solutions for you

Published at: October 7, 2020

The value of client relationships cannot be overstated. Every client wants a frictionless experience that can meet their specific requirements in an automated manner. Hence, it becomes essential for businesses to deliver client-focused services while managing multiple accounts and processes. Brokers, advisors, and service representatives must offer high-touch service while growing their productivity and managing other processes professionally. 

Pega client service for Wealth Management & Brokerage address the challenges financial firms face and streamline their client experience. It professionally manages all types of clients services, allowing them to develop client loyalty with optimal performance. They can easily manage multiple accounts without harming their performance and other processes. 

What Does Pega Client Service For Wealth Management Do?

With Pega Client Service, Wealth Management and Brokerage, financial firms can manage 

  • End-to-end client lifecycle management with personalised interaction & segmentation
  • A single view of the client to help your representatives know each individual
  • Streamline inquiry and service request management with intelligent process automation
  • Improve the performance of advisors with a role-based advisor desktop
  • Customize client experience and deliver proactive services

Remarkable Benefits Businesses Can Utilize With Pega Wealth Management:

Wealth Management Firms: The Biggest and Best

Increase Business Agility

Pre-defined, easily configured processes, rules, object and data models, interfaces, and other application assets accelerate implementation time.

Simplify Operations to Maximize Productivity

End-to-end work automation boosts productivity by automatically reducing duplicate requests, delivering relevant documents, and intelligently routing, prioritizing, and tracking cases.

Engage Clients with Personal and Proactive Service

Omni-channel user experience transparently transitions activities across any channel and device, including phone, mobile, web, e-mail, chat, and social media.

Customize the client experience

Make every interaction an efficient, client-centric experience using context-driven processes to dynamically guide representatives through each step.

PEGA & Crochet Technologies

Pega is the leader in cloud software for customer engagement and operational excellence. The world’s most recognized and successful brands rely on Pega’s AI-powered software to optimize client experiences on any channel. 
Crochet Technologies (www.crochetech.com)  is a silver partner of Pega and assists its customers across the globe achieving ROI on their Pega investments. Crochet has major clients in the Banking, Financial Services, Insurance & Government Sectors in India, Middle East, Europe, UK, Israel, Australia. Reach us today: Sales@Crochetech.com

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Appian

Are You Finding it Difficult Managing your Bank’s Lending Process? We may have a Solution!

Published at: October 7, 2020

Still there are many banks, financial lenders and insurance companies who track their outstanding dues and their sales activities in spreadsheets, calendars, and notebooks without a centralized system. It’s quite difficult for management to measure progress or develop predictable forecasts. They need a unified loan management platform that can enable them to assimilate information and launch loan applications across a variety of channels and categories.

By acknowledging these facts, Appian offers reliable solutions that efficiently automate lender processes and integrates multiple system interactions. These solutions are developed to simplify loan processes, improving user experience, and automate reporting and compliance.

Appian Loan Origination:

Appian Loan Management solutions help businesses in the entire origination process, from application to funding. These solutions come up with many benefits for organizations that efficiently drive more revenue such as:

  • Reduce complexity and enable faster funding to speed loan origination 
  • Assimilate data from disparate sources and stakeholders
  • Serve customers in a better way

Appian Loan Management:

The dynamic regulatory environment and complex loan process make it challenging for the financing sector to manage loan activities accurately. Due to the mismanagement of loans, they have to face loss in lending volume. Appian loan management solution can efficiently address these challenges and serve them with the following capabilities:

  • More visibility to third-party collection providers for the overall management of at-risk programs
  • Integrate legacy systems and different data sources for more agile reporting and decision-making
  • Adhere to local, product and customer-specific regulatory guidelines

Trusted By Leading Banks & Financial Industries: 

Employee experience: the five practices that will create a more 'human'  workplace | HRZone

Bank of Tennessee competes with large national banks through superior speed and customer responsiveness by involving Appian loan origination solutions. They have experienced an enhancement in the efficiency of straight-through processing using the platform’s integrated business rules, alerts, escalations while building a mobile and social strategy.

Similarly, Appian is trusted by many leading lenders, i.e. Addiko bank, Bendigo bank, Commerce bank, City National bank and many others.

Crochet Technologies

Crochet Technologies is a Global IT Solution & Service company that streamline and automate different business processes with the partnership of Appian. Crochetech provides end-to-end business services to the Banks, Insurance, Financial services & Government sector. With Crochet’s deep business acumen, world-class project delivery and leadership capabilities and most importantly Appian partnership, you can adopt the advanced features of Records technology in your organization and abolish data silos.

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Pega

Turn Your Business Risks Into Opportunities With Pega AI

Published at: October 7, 2020

Today, Artificial Intelligence has become the key driver for transforming the banking industry, saving time, increasing revenue, recognizing risks and frauds. It can simplify complex decision-making processes, which is why it is a catalyst for transformation in the financial and banking industry. It allows onerous and time-consuming tasks to be performed more accurately and can give management teams depth of insight that was never available before. This is why the most leading banks are investing in Pega Artificial Intelligence.

How Does Pega Artificial Intelligence Help Financial Firms?

Today most banks and financial firms rely on Pega Artificial Intelligence and the reasons are very clear. They can smoothly operate their business and utilize the following capabilities of Pega AI: 

  • Streamline and automate complex business processes
  • Create a quick and efficient decision-making process
  • Manage complex investigation cases
  • Smoothly handle the unstructured data
  • Improve fraud identification and eradication process
  • Automate & accelerate the sales process
  • Simplify customer dispute process
  • Deliver Customer satisfaction services

Pega AI – A Risk Management Tool For Financial Firms:

Artificial Intelligence is a game-changer for risk management in finance as it provides effective solutions to identify potential risks and fraud.

The financial crisis of the past decade created financial services industries with a lot of obstacles with credit-challenged consumers. Before the digital revolution in the financial services industry customer intelligence was based on some comparatively simple heuristics, the customer value data was obtained through focus groups and surveys of consumer behavior the consequences of which didn’t always resemble reality.

Pega AI gives businesses access to really large amounts of data about consumers’ behavior and requirements. For risk management, banks can use cognitive technologies to gain competitive advantage and use risk to power their organization with the help of Pega AI solutions.

These solutions are able to fuel financial institutions with trusted and timely data for building competence around their customer intelligence and successful implementation of their strategies.

From the above-mentioned factors, it is clear that Pega Artificial Intelligence (AI) can transform the way financial firms and banks interact with money. They can streamline and optimize processes ranging from credit decisions to quantitative trading and financial risk management with the help of this advanced technology. Thus, investing in Pega AI will help them to add value in business and generate good revenue outcomes seamlessly.

Crochet Technologies

If you want to implement this advanced technology, Crochet Technologies can help you.

We are a Global Information Technology (IT) Services & Solutions company and a silver partner of Pega. We have worked with many leading banks and help them to streamline their complex business processes. We offer end-to-end services from business consulting, development, design, and managed support in Pega space. With Crochet’s deep business acumen, world-class project delivery and leadership capabilities, we assist companies in obtaining best cloud results for keeping business data safely. 

Categories
Appian

Launching A New Product? We Can Streamline Your Launching Process!

Published at: October 7, 2020

Frequent changes in the banking and financial industries make it challenging to match the pace of the current market. New technology, improved regulation, and the development of digital channels have come together to make an interesting time for banks & financial industries.

Introducing new products is now hyper-paced for every financial business and more essential to success than ever. Remaining relevant, maintaining growth and introducing new markets can expand profit potential. If the financial firms want to drive great revenue in the business, they should introduce advanced technologies and feature-enriched products in the market. The process of launching new products is full of challenges. 

But now you can implement this process quite smoothly and error free with Appian low code platform for new business and product launch.

How Does Appian Help In New Product Launch?

The financial institutions can manage the full lifecycle of introducing new banking products and services from concept to post-launch monitoring and optimization. They can improve the product launch process by real-time monitoring of product launch processes, tasks, and statuses.

Also Appian’s enterprise low-code application platform helps them to accelerate time to value through streamlined processes and orchestrated launch tasks. They can successfully launch a new product by just considering country-specific launch sequences and regulations

What Benefits Industries Can Utilize With Appian?

Appian low code platform helps financial industries in various ways:

  • Automate product launch process
  • Efficiently manage the campaign
  • Deliver intelligent process automation
  • Give actionable information views
  • Real-time collaboration
  • Coordinate activities and approvals
  • Provide secure access to vital information

Crochet Technologies: www.crochetech.com

In a nutshell with the right implementation of Appian low code Platform, Crochet Technologies can help you create Long Term Business Impact by Reducing Cost, Increasing Customer Satisfaction & Delivering Customer Success.

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Pega

Pega Workforce Intelligence – Smart Approach To Track Employee Activities

Published at: October 6, 2020

If you are operating a business, there is a list of questions that essential to consider to achieve successful results in terms of productivity and revenue, like:

  • Where are your employees using their time?
  • How are the different processes implemented in your company?
  • How much duration are your employees spending on ‘Off-Time’?

Remember self-reporting will never tell you the reality!

Time and motion studies are expensive and slow, yet incomplete as it’s tough to determine things like manual workarounds that may hide broken processes, applications that cause wait time, and digital disturbances that can take employees’ eyes off the ball.

What Can Be The Solution?

The most effective and reliable solution to manage such things is adopting Pega’s workforce intelligence feature. Start by deploying Pega’s workforce intelligence bots on the desktop and these AI-powered discovery bots will work around the clock, collecting information. This way, you can get a full view of employees’ day.

Desktop information shows application usage, processes performed, and more. All this information helps managers to understand the hindrances and distractions that weaken productivity.

More About Pega Workforce Intelligence

Clinical Quality & Performance Improvement - HealthTechS3

Pega Workforce Intelligence takes the actionable insights that you have to quantify and evaluate productivity and performance across your organization. With these insights into employee workdays and their use of the technology & processes on their desktops, you can easily evaluate the employee productivity. You can understand how and when work is performed and identify opportunities to optimize productive work and overall productivity.

Workforce Intelligence with the unique ability to collect a “day in the life” view of your workforce transforms this data into operational insights into the productivity, efficiency, and technology hurdles that are challenging your workforce.

Features Of Workforce Intelligence

The list of salient features of Pega Workforce Intelligence that makes it best to choose:

  • Analyze employee workflow
  • Effective opportunity finder in business
  • Unleash people insights
  • Focus on improving productivity
  • Identify digital distractions
  • Workforce intelligence for CRM
  • Uplift customer experience and agent performance

Benefits Of Workforce Intelligence

With Pega’s Workforce Intelligence, you can explore the following benefits in organization:

Quick and Easy installation

No instrumentation is required. Immediate data collection.

Insights within a month

Get opportunities for coaching, automation, and or technology improvements.

Accelerate impact

5-15% productivity growth by starting with coaching or add RPA and RDA automation to increase value

Guaranteed! ROI begins in 30 Days

Workforce Intelligence delivers value within 30 days of implementation. You can drive great ROI in your business.

Success Stories Of Pega Workforce Intelligence

Secrets to Home Business Success

A multinational e-commerce company Radial, Inc. uses Pega Workforce Intelligence to understand its workforce productivity. After involving this feature in business, they observed many exciting results. Workforce Intelligence makes the job of agents and customers quite easy. They find a noticeable improvement in productivity.

A multinational professional services Ernst & Young Global Limited, commonly known as Ernst & Young or simply EY has observed the improvement in employees’ performance by adopting Pega Workforce Intelligence. You may watch their video for more detail on Pega Workforce Intelligence official page.

Crochet Technologies:

Crochet Technologies is a global partner of Pega and successfully delivers the best solutions to Banking & Financing services, Manufacturing, E-Commerce, Government & Logistic industries. Crochet provides its core specialized business process management (BPM) consulting and advisory services to worlds leading Fortune 500 & UK FTSE 100 companies. With focus on driving digital transformation through lean & technology-driven approach, Crochet has gained popularity with its Cloud Services offering.

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Appian

Why Should You Consider Appian Intelligent Automation?

Published at: September 25, 2020

If we want to operate our business successfully, we must change our preconceived plans and embrace scientific & technological enhancements. Also, we have to equip leaders to observe the emergence of a crisis and make more informed decisions before it becomes catastrophic. To make this happen, Intelligent Automation is the best way. This technology is programmed to automate and streamline different business processes to ease your burden and reduce the operation cost.

What Does Intelligent Automation Do?

Intelligent automation is the perfect combination of Artificial Intelligence and Automation. It blends the power of BPM, RPA with low-code development to drive the most successful outcomes in business by optimizing the customer experience. It helps to automate the time-consuming manual repetitive tasks and process much volume of complex data very easily.

How Intelligent Automation Helps Businesses To Grow Faster:

Intelligent automation is a modern technology that has the potential to innovate in the current industry landscape and change the way things are performed for better results. Due to its diverse business benefits, it has become the first choice for businesses to streamline complex processes.

The unique benefits businesses can get with the technology are:

  • Enhance Productivity
  • Better Customer Service
  • Lessens Human Error At Great Extent
  • Run your business round-the-clock
  • Improve operational efficiency
  • Reduce business expenses
  • Improve business and IT collaboration

If you want to empower your business to work quicker, smartly and automatically, you must invest in Intelligent Automation.

Successful Intelligent Automation Cases

Automated Customer Service – Different technologies for example BPM, Case Management and Low-code combined with RPA and AI to enhance the Customer Experience like never before.

Intelligent Delinquency Prediction – Supports Machine Learning and BPM to pick up early signs of borrower’s financial distress before the loan becomes delinquent

Automated Invoice Processing – Supports the power of RPA and BPM to obtain end-to-end automation, transforming invoice processing by automating manual activities

About Crochet Technologies:

Crochet Technologies is a Global Information Technology (IT) Services and a trusted partner of Appian. With Crochet’s deep business acumen, world-class project delivery, and leadership capabilities, we assist companies in accessing the intelligent automation for driving their business value.

Categories
Pega

Pega Smart Investigate – A Leading Solution For Banks, Insurance & Financial Institutions

Published at: September 25, 2020

What is the Pega Smart Investigate?

Pega Smart Investigate is an automated solution to manage the complex investigation cases for Banks and financial industries. The manual work processes and disjointed business systems make an adverse impact on real-time resolution for investigations across payments, Nostro and treasury operations. This ends up with time-consuming and error-prone operations that increase costs and risk, and jeopardize the customer experience and profitability. Pega Smart Investigate addresses these challenges and conducts efficient investigation.

With the help of this solution, wholesale banks, corporate, correspondent and institutional clients can drastically enhance profit in their business and build stronger relationships with customers.

Different Implementations Of Pega Smart Investigate:

Pega Smart Investigate For Transactions:

With the help of Pega Smart Investigate for transactions, wholesale banks and small to large scale financial institutes can automate, streamline, and improve investigation and exception processing with more flexibility. They can observe significant reduction in the manual costs and errors by making the process automatic.

What Does Pega Smart Investigate For Transactions Offer?

Pega smart investigate application based on business-friendly rules offers great benefits to the banking and financial institutes, for example:

  • Radically improve operational performance
  • Drive a great rise in productivity
  • Minimize the processing costs
  • Reduce the risk of inconsistent adherence to company policies
  • Act as single processing solution across departments at large financial institutes

Pega Smart Investigate For Payment

Pega Smart Investigate for Payments installation and configuration experience, implements an industry-leading solution for the clearing house’s Real-Time Payments exceptions and investigations. Additionally, it allows financial institutions to automate investigate and service, and retain customers across all channels, on every device.

What Does Pega Smart Investigate For Payments Offer?

With the help of Pega Smart Investigate For Payment application offers:

  • Automate the process of producing reports & balancing analysis
  • Enhance customer satisfaction scores
  • Reduce duplicate processing costs
  • Improve STP for SWIFT investigations

PegaBANKING Smart Monitor

investigation copy - American Experiment

In addition to that, Pega announced the release of a new application ‘PegaBANKING Smart Monitor to advance operational insight and control across the banking and financial institutes. This application improves the business intelligence capabilities of Pega Quality & Exception Manager to develop a banking application that can perfectly match the unique requirement of operational managers.

What does PegaBANKING Smart Monitor offer?

PegaBANKING Smart Monitor delivers the following leverages to banks:

  • Proactive monitoring and reporting of exceptions to eliminate transaction errors and compliance concerns
  • Enable process improvement to improve productivity
  • A real-time view of exceptions across contemporary and legacy departmental exception handling systems.

Crochet Technologies

Crochet Technologies is a Global Information Technology (IT) Services and Solutions company. With the silver partnership of Pega, Crochet helps organizations in streamlining and automating business processes actively.  Crochet offers end-to-end services from business consulting, development, design, and managed support in Pega space. With Crochet’s deep business acumen, world-class project delivery and leadership capabilities, we are supporting banks and financial institutes in automating different processes that can help them in driving great results in business.

Categories
Appian

Appian Process Modeler

Published at: September 21, 2020

With Appian, combine the power of business process management with the speed of low-code development and accelerate your digital transformation.

In this short video, get a taste of how the Appian Process Modeler works. Crochet Technologies is Partner with Appian Platform.

Categories
Appian

This is Appian

Published at: September 17, 2020