Why Should You Consider Appian Intelligent Automation?

Published at: September 25, 2020

If we want to operate our business successfully, we must change our preconceived plans and embrace scientific & technological enhancements. Also, we have to equip leaders to observe the emergence of a crisis and make more informed decisions before it becomes catastrophic. To make this happen, Intelligent Automation is the best way. This technology is programmed to automate and streamline different business processes to ease your burden and reduce the operation cost.

What Does Intelligent Automation Do?

Intelligent automation is the perfect combination of Artificial Intelligence and Automation. It blends the power of BPM, RPA with low-code development to drive the most successful outcomes in business by optimizing the customer experience. It helps to automate the time-consuming manual repetitive tasks and process much volume of complex data very easily.

How Intelligent Automation Helps Businesses To Grow Faster:

Intelligent automation is a modern technology that has the potential to innovate in the current industry landscape and change the way things are performed for better results. Due to its diverse business benefits, it has become the first choice for businesses to streamline complex processes.

The unique benefits businesses can get with the technology are:

  • Enhance Productivity
  • Better Customer Service
  • Lessens Human Error At Great Extent
  • Run your business round-the-clock
  • Improve operational efficiency
  • Reduce business expenses
  • Improve business and IT collaboration

If you want to empower your business to work quicker, smartly and automatically, you must invest in Intelligent Automation.

Successful Intelligent Automation Cases

Automated Customer Service – Different technologies for example BPM, Case Management and Low-code combined with RPA and AI to enhance the Customer Experience like never before.

Intelligent Delinquency Prediction – Supports Machine Learning and BPM to pick up early signs of borrower’s financial distress before the loan becomes delinquent

Automated Invoice Processing – Supports the power of RPA and BPM to obtain end-to-end automation, transforming invoice processing by automating manual activities

About Crochet Technologies:

Crochet Technologies is a Global Information Technology (IT) Services and a trusted partner of Appian. With Crochet’s deep business acumen, world-class project delivery, and leadership capabilities, we assist companies in accessing the intelligent automation for driving their business value.


Appian Process Modeler

Published at: September 21, 2020

With Appian, combine the power of business process management with the speed of low-code development and accelerate your digital transformation.

In this short video, get a taste of how the Appian Process Modeler works. Crochet Technologies is Partner with Appian Platform.


This is Appian

Published at: September 17, 2020

Don’t Waste Time! 3 Facts Until You Reach Your Case Management Needs

Published at: August 24, 2020

Whether it’s a small business or an enterprise, everyone faces the common challenge of maintaining lengthy, time-consuming documentation track of records. 

For instance, 

  • In the finance industry, customer needs are addressed, cash flow is managed, inventories are conducted, among other things.
  • In the field of medical industries, patients must be partnered with the correct physician, provided reliable services, supplied medication, and given accurate documentation of their medical history. 
  • In law firms, they have to answer client questions, refer clients to a suitable lawyer, handle simple to complex cases, schedule court cases, and perform required documentation of all cases.

Well, all these are quite complicated processes that are extremely collaborative and information comprehensive. For smooth and correct implementation of these tasks, you have to choose a system that can complete them in an automated and efficient manner. Case management is the perfect solution to this.

1. What Is Case Management Software?

“Case management” is a subjective term that indicates various things to different people. It can be as easy as a contact management and organization application. Or, it can be as complex as an end-to-end legal platform which allows you to investigate every action on a case. Basically, case management software is driven by data the information you collect from multiple sources. This comprises:

  • Case documents
  • Clients
  • Third parties, or more 

Or in technical words, case management software is a data-driven solution that lets you efficiently implement your legal processes by managing each step on a data level.

What actually case management performs for the companies?

Case management comes up with a dynamic structure for implementing non-routine unpredictable business processes that lack coordination of multiple tasks and difficult decision-making.

2. Remarkable Benefits Of Case Management Software:

Effective resolution of cases

Case management software gives one solution to manage multiple cases. This improves productivity and efficiency. 

Enhanced transparency

Its workflow elements contribute to enhanced transparency in all processes.

Customized customer care

Customers are given a more customized experience through various means like analytics, live chat software, or messaging apps. Customer profiles can be pulled out so customer service reps can accurately fix the queries of the customer.

Prompt access to information

An integrated system advances up searching for information required to solve a case.

Self Service Portal

Some case management systems can be utilized to give customers self-service portals that allow them to fix issues on their own.

3. What To Look For In The Case Management System?

As there are many case management systems available in the market, but it’s essential to choose the one that exactly meets your business’s tracking, communication, and reporting requirements. And while features are valuable to look at when selecting which system to choose, there are vital questions to analyze:

  • Does the provider give quality, ongoing support?
  • Can the system be configured to match your industry’s unique demands?
  • Can the software grow and adapt to your industry?
  • Is it accessible to recover and report on the data you gather?
  • Can you make minor system modifications without having to go through the provider?

The Best Case Management System Provider:

We compared many softwares and basis the above-mentioned factors, we found Pega is the best award-winning case management solution that has multi industry niche experience handling complex processes quite smoothly. The solutions are specially designed to address the challenges companies are facing nowadays with a simple low code approach.

In a nutshell, if you want to run your business smartly through a reliable case management software, you can consider Pega! We are silver partners for Pega and can help you assist your business with your Case Management needs.

Crochet Technologies is a Global Information Technology (IT) Services and Solutions company. Crochet’s Pega competency helps streamline and automate business processes across industries. Crochet offers end-to-end services from business consulting, development, design, and managed support in Pega space. With Crochet’s deep business acumen, world-class project delivery and leadership capabilities, we assist companies in making the most of BPM investments for driving their business value.