Categories
Pega

Let’s Manage Your Client Onboarding Process Hassle-free!

Published at: October 29, 2020

Customer satisfaction is a key differentiator for many organizations today. It becomes more important for banks and other financial institutions, as customer relations is the major pillar of their business growth. But due to stiff competition in the industry, customer expectations are higher than ever. They want more from their banking institutions. Thus, client onboarding for financial institutions has become very important to offer customer satisfaction experience.

But the traditional client onboarding process is lengthy and involves multiple departments within the bank or financial institutes for example front office, risk management, compliance, legal, credit, and others. As a result, it takes up to several weeks and leads to the customer’s disappointment and frustration. It can be very harmful as customer onboarding influences such vital metrics as client loyalty, referrals, and profitability.

Low Code BPM Automation Platform:

5 ways you can improve your focus on customer engagement | The Independent  Singapore News

Although financial firms make great efforts to improve this process, the results still leave much to be expected, as several obstacles make customer onboarding efforts ineffective. Then how can it be possible? How can you improve the customer onboarding process? The answer is by moving to digital onboarding through a low code automation process.

Low-code automation platform minimizes the reliance on manual processes and points solutions. It dramatically boosts speed to market and provides business users with unparalleled visibility, control, and process metrics for continuous improvement of the customer’s onboarding journey.

Need Evaluation For Your Enterprise Automation?

Crochet Technologies is Global partners of Appian and Pega low code platforms. We assist clients to drive digital transformation in business through Appian low code BPM platform. We’ve combined our multi-year experience and extensive tech industry knowledge to serve many leading banks, financial institutions and government sectors.

Categories
Appian

Why Should You Consider Appian Intelligent Automation?

Published at: September 25, 2020

If we want to operate our business successfully, we must change our preconceived plans and embrace scientific & technological enhancements. Also, we have to equip leaders to observe the emergence of a crisis and make more informed decisions before it becomes catastrophic. To make this happen, Intelligent Automation is the best way. This technology is programmed to automate and streamline different business processes to ease your burden and reduce the operation cost.

What Does Intelligent Automation Do?

Intelligent automation is the perfect combination of Artificial Intelligence and Automation. It blends the power of BPM, RPA with low-code development to drive the most successful outcomes in business by optimizing the customer experience. It helps to automate the time-consuming manual repetitive tasks and process much volume of complex data very easily.

How Intelligent Automation Helps Businesses To Grow Faster:

Intelligent automation is a modern technology that has the potential to innovate in the current industry landscape and change the way things are performed for better results. Due to its diverse business benefits, it has become the first choice for businesses to streamline complex processes.

The unique benefits businesses can get with the technology are:

  • Enhance Productivity
  • Better Customer Service
  • Lessens Human Error At Great Extent
  • Run your business round-the-clock
  • Improve operational efficiency
  • Reduce business expenses
  • Improve business and IT collaboration

If you want to empower your business to work quicker, smartly and automatically, you must invest in Intelligent Automation.

Successful Intelligent Automation Cases

Automated Customer Service – Different technologies for example BPM, Case Management and Low-code combined with RPA and AI to enhance the Customer Experience like never before.

Intelligent Delinquency Prediction – Supports Machine Learning and BPM to pick up early signs of borrower’s financial distress before the loan becomes delinquent

Automated Invoice Processing – Supports the power of RPA and BPM to obtain end-to-end automation, transforming invoice processing by automating manual activities

About Crochet Technologies:

Crochet Technologies is a Global Information Technology (IT) Services and a trusted partner of Appian. With Crochet’s deep business acumen, world-class project delivery, and leadership capabilities, we assist companies in accessing the intelligent automation for driving their business value.

Categories
Appian

Appian Process Modeler

Published at: September 21, 2020

With Appian, combine the power of business process management with the speed of low-code development and accelerate your digital transformation.

In this short video, get a taste of how the Appian Process Modeler works. Crochet Technologies is Partner with Appian Platform.

Categories
Appian

This is Appian

Published at: September 17, 2020
Categories
General

Three Pillars of Business Process Management Solutions (BPM)

Published at: September 3, 2020
Business process management or BPM software solutions assist organizations in numerous ways. These solutions work as process refinements and automation tools that can streamline the entire business system and come with great customer experience, improved productivity and higher ROI resultsts.

BPM Solutions – Connecting People, Processes and Technologies

Modern BPM drives digital transformation and keeps up with the latest trends of social, mobile and cloud-focused businesses. 

Pillar 1 – People

Employee-customer relations underpin just about every aspect of business success. Keeping customers satisfied and engaged has become an essential competitive differentiator between today’s businesses. And undoubtedly people are the center of these relationships. This is what you can achieve with BPM solutions as it helps in connecting people, processes and technologies.

BPM Software Capabilities:

  • Build process capabilities into apps 
  • Incorporate task management functionality into operations 
  • Provide visibility into both analytics and real-time data 
  • Route processes based on employee skills 
  • Positive interactions

These BPM software capabilities help organizations to build a people-focused environment. Employees will be well-positioned to meet the unique requirements of customers. This way you can offer great customer services and associate them with your business for a long time. Additionally, it can efficiently reduce many tedious operations and red-tape procedures. 

Pillar 2 – Technology

The significance of IT innovation is immediately connected with how strongly technology aligns with business-specific demands. BPM has always focused on people and processes and has advanced into a digital transformation enabler by computing technology to the equation. 

BPM Capabilities:

BPM involves technology in the following methods:

  • Organizing data into user dashboards
  • Aligning processes and application functionality 
  • Accelerating app delivery

All of the information feeding into BPM systems lets the software offer in-depth analysis into trends and patterns.

Pillar 3 – Process

A business process is a set of activities or transactions that are completed consistently. Or we can define the process that:

  • Potentially include internal and external users
  • demand input from multiple stakeholders 
  • Require a variety of data types 
  • Incorporate repetitive workflows that can be automated

BPM Software Capabilities:

  • Identify what processes a business is performing 
  • Map out how those processes communicate 
  • Recognize opportunities for automation 
  • Determine the required scripts and data engines essential for automation systems 

BPM solutions empower companies to build internal policies/rules and implement them.

When businesses efficiently bring the people, processes, and technology together, they can streamline different operations. It allows users to access all data they need to better collaborate, which results in quicker decision-making with diminished risk. 

Our leadership team has more than 100 years of combined BPM Software experience.

We at Crochet Technologies streamline & automate business processes driving digital transformation to deliver value. 

We are partners for leading BPM Solutions PEGA & APPIAN. 

Crochet Technologies:

Crochet Technologies is a Global Partner of world’s renowned PEGA & APPIAN platforms. It has offices across EMEA & APAC and serves across the globe. Crochet provides its core specialized business process management (BPM) consulting and advisory services to worlds leading Fortune 500 & UK FTSE 100 companies. With focus on driving digital transformation through lean & technology-driven approach, Crochet has gained popularity with its Cloud Services offering.

Categories
Pega

Secret Revealed! How to Deliver Best Customer Services & Upscale Revenue with AI!

Published at: September 3, 2020
Ask a businessman what is the most important thing for him to grow his business. Surely his answer would be ‘satisfied customers’. Now the real challenge comes how to make it happen. How to make your customers feel happy or satisfied? Probably if you will be able to see into the mind of customers and understand what they expect from your organization, you can offer the most satisfying services. At the same time, how do you grow revenue?

These are often questions business asks themselves? No worries,  Pega’s Customer Decision Hub can get you one step closer.

What is Pega’s Customer Decision Hub?

Customer Decision Hub (CDH) is a modern solution that interlink data management, decision management, and exceptional analytics across different channels. It is fully integrated with the Pega Platform and can use its many remarkable features to ensure real-time decision making is driven according to the Next-Best-Action policy. This feature makes CDH think like a brain; actively and logically.

Thus, you can use the Pega Platform to build your own decision-making hub that instantly and accurately provides the most relevant value-added decisions.

Salient Features Of CDH:

Decision Strategies:

  • Configure and control one to one strategies from a single interface
  • Get value faster with best-practice frameworks

Digital Personalization:

  • Hyper-personalize every digital touchpoint
  • Integrate Next-Best-Actions directly into your online content
  • Meet the specific requirements of each customer

Paid Advertisement

Pega helps to make a paid advertisement that is more efficient and more targeted. Paid Media Manager integrates first-party data into popular social media platforms using AI. This integration helps in generating Next-Best-Action audiences and optimize the offer mix and ad spends for each person.

Agent-assisted Channels

Pega’s Next-Best-Action Advisor empowers the agents with real-time recommendations. It provides contextual insights of conversation ( happens over the phone or via chat) at the moment they need them

Always-on outbound:

  • No more batch campaigns
  • Involve AI- triggered engagement
  • Deliver personalized outbound messages via email, SMS, mobile, and beyond, at the time your customers need

Remarkable Benefits Of Customer Decision Hub

  • One-to-one customer engagement
  • Next-Best-Action in an omnichannel environment
  • Pritiozing action using AI technology
  • Pritiozing acting business levers

Success Stories Of Pega’s CDH Clients:

Take Your Pega CRM on the Road to AI Transformation - Open Source Leader in  AI and ML

Industry: Telecommunication

In just 90 days, a leading American telecommunication corporation Sprint implemented Pega Marketing for Communications to recognize customers at risk of churn and proactively provide personalized retention offers. This thing helped   Sprint organization in getting the following results:

  • 40% improvement in NPS
  • 43,000 agents using next-best-action recommendations
  • 2.5 million increase in yearly net adds
  • 99.96% application uptime/availability
  • 100 millisecond average response time per API call

Industry: Banking

Wth Pega’s CDH technology, a major retail and commercial bank RBS has re-built its customer approach. Now RBS utilizes everything they know about their customers to ensure every customer engagement comes up with positive outcomes in business. In addition to that, they have observed the following benefits:

  • 20% Increase in balance retention
  • 5X improvement in digital lending
  • 35% Less impressions (waste)
  • 18 Point increase in NPS
  • 35% Of all new product sales attributed to decisioning

Crochet Technologies:

Crochet Technologies(www.crochetech.com)  is a silver partner with PEGA BPM Softwares who believes in creating the most advanced solutions for organizations that streamline & stimulate different business processes.

Having historical heritage partnerships with Pegasystems who has great engineering expertise, Crochet has immense consulting experience helping Banking & Financial Services, Government, and manufacturing industries in evaluating their customer engagement requirements.

Categories
General

American Bank FINED by Regulator for Lapses in Digital Transformation

Published at: August 25, 2020

Digital Transformation is the use of new, fast and frequently changing digital technology utilizing process, people and automation to solve business problems. It is about transforming processes that were non digital or manual to digital processes to enhance business performance through DATA. However, often digital transformation when not implemented correctly could lead to potential disruption in business and result in playing puppets in the claws of the Regulator.

This is exactly what happened on August 6, 2020 when the Regulator Office of the Comptroller of the Currency (OCC) fined an American Bank with multi-million dollars as penalty for failure to implement cyber security and digital transformation efficiently before migrating their IT to the cloud environment.

Data in excess of 100 MN individuals in the US & almost 6 MN individuals in Canada was exposed to a security breach by an unauthorised access as admitted by the Bank. Millions of American Dollars & the ugly encounter with the regulator for violating strict data privacy laws led to the organisations reputation at stake, all which could have been avoided.

There are innumerous automation product softwares available just a click away at the disposal of the organisational leaders. These software not only mitigate the risks by identifying, assessing, monitoring and generating threats alerts but also provides suggestions to further tighten and improvise policies, processes, and controls.

 

Crochet Technologies (www.crochetech.com)  is a reputed partner with PEGA & APPIAN BPM Softwares who believes in creating “Cloud First” mentalities. They have unmatched capabilities and claim more than 50 years of combined BPM experience. With their thorough understanding of the regulatory process, it’s not a surprise to see most of their clients in the Banking & Financial Services Industry trusting them with their BPM needs. Having historical heritage partnerships with Pegasystems who has great engineering expertise, Crochet has immense consulting experience helping oransationsations evaluate their cloud needs and then recommend best practises to migrate in a Cloud based environment to meet their digital transformation goals. Carefully managing the process risk capabilities, mitigating regulatory operational risks & implementing best practices timely makes them different from the crowd in the Cloud.