Often Banking & Financial service organizations face multiple challenges during client onboarding due to isolated systems and unproductive systems. This not only affects their productivity and morale of the employees but also adds to the frustration of the customers who go through these mundane manual tasks. These fragmented processes leave the customers disappointed and end up with huge operational expenses and missed opportunities to cross-sell/up-sell. We as partners of Pega enable such organizations to automate and optimize their new business and account maintenance processes through PEGA’s Know Your Customer (KYC) and Onboarding Solutions.
What Does Pega KYC and Onboarding Do?
Pega KYC and Onboarding solutions bring the power of robotic automation to speed client onboarding processes that help in delivering:
Best client onboarding experience
Reduce the processing time
Reduce operational expenses
Accelerate time to market
Improve revenue for the business
Quick response to change
Global Banks & Financial Institutes Add Value To Their Business With Pega KYC & Onboarding
By joining Pega Robotic Automation within Pega KYC, global banks and financial institutions can automate manual tasks in onboarding and KYC remediation processes to enhance the customer experience.
Global bank and financial executives reconsider their onboarding, and KYC processes, which are identified as the most expensive and time consuming steps banks have to manage. Pega KYC & Onboarding can streamline and coordinate these end-to-end processes from client adoption, new product, and right onboarding, and KYC, to legal, fulfillment, and offboarding on a single solution.
The good news is that now Pega KYC provides more productivity improvements with Pega Robotic Automation by offloading high-volume, low-complexity onboarding, and KYC tasks that affect banks and financial industries. For the very first time, banks can perform these tasks more efficiently and quickly to ensure speedy delivery and minimum time to transact with unified robotic automation capabilities.
Pega KYC & Onboarding – Ease The Workload Of Global Banks & Financial Service Providers:
Here are the top reasons how Pega KYC & Onboarding helping global banks and financial service institutes in easing their workload:
Minimize time to market and eliminate manual data entry failures in large-scale KYC remediation projects
Streamline user tasks from front to back office
Cut costs by an additional 20 to 50% by combining robotic automation with Pega Client Lifecycle Management optimized target operating model
Final Words
Pega onboarding, KYC, and CRM are built on the Pega 7 platform, which gives business-friendly tools to make application development 8x quicker than traditional coding. Pega operates in the cloud or your centers to keep your system updated. It is the only solution that offers the scalability required for full client lifecycle management.
Crochet Technologies
Crochet Technologies is a Global IT Solution & Service company that automates complex business processes and helps in building a strong relationship with customers with the silver partnership of Pega. Crochtech provides end-to-end businesses from Insurance, Financial services providers to Government. With Crochet’s deep business acumen, world-class project delivery, and leadership capabilities and our Pega partnership, you can advance with KYC & onboarding services.
Business process management or BPM software solutions assist organizations in numerous ways. These solutions work as process refinements and automation tools that can streamline the entire business system and come with great customer experience, improved productivity and higher ROI resultsts.
BPM Solutions – Connecting People, Processes and Technologies
Modern BPM drives digital transformation and keeps up with the latest trends of social, mobile and cloud-focused businesses.
Pillar 1 – People
Employee-customer relations underpin just about every aspect of business success. Keeping customers satisfied and engaged has become an essential competitive differentiator between today’s businesses. And undoubtedly people are the center of these relationships. This is what you can achieve with BPM solutions as it helps in connecting people, processes and technologies.
BPM Software Capabilities:
Build process capabilities into apps
Incorporate task management functionality into operations
Provide visibility into both analytics and real-time data
Route processes based on employee skills
Positive interactions
These BPM software capabilities help organizations to build a people-focused environment. Employees will be well-positioned to meet the unique requirements of customers. This way you can offer great customer services and associate them with your business for a long time. Additionally, it can efficiently reduce many tedious operations and red-tape procedures.
Pillar 2 – Technology
The significance of IT innovation is immediately connected with how strongly technology aligns with business-specific demands. BPM has always focused on people and processes and has advanced into a digital transformation enabler by computing technology to the equation.
BPM Capabilities:
BPM involves technology in the following methods:
Organizing data into user dashboards
Aligning processes and application functionality
Accelerating app delivery
All of the information feeding into BPM systems lets the software offer in-depth analysis into trends and patterns.
Pillar 3 – Process
A business process is a set of activities or transactions that are completed consistently. Or we can define the process that:
Potentially include internal and external users
demand input from multiple stakeholders
Require a variety of data types
Incorporate repetitive workflows that can be automated
BPM Software Capabilities:
Identify what processes a business is performing
Map out how those processes communicate
Recognize opportunities for automation
Determine the required scripts and data engines essential for automation systems
BPM solutions empower companies to build internal policies/rules and implement them.
When businesses efficiently bring the people, processes, and technology together, they can streamline different operations. It allows users to access all data they need to better collaborate, which results in quicker decision-making with diminished risk.
Our leadership team has more than 100 years of combined BPM Software experience.
We at Crochet Technologies streamline & automate business processes driving digital transformation to deliver value.
We are partners for leading BPM Solutions PEGA & APPIAN.
Crochet Technologies:
Crochet Technologies is a Global Partner of world’s renowned PEGA & APPIAN platforms. It has offices across EMEA & APAC and serves across the globe. Crochet provides its core specialized business process management (BPM) consulting and advisory services to worlds leading Fortune 500 & UK FTSE 100 companies. With focus on driving digital transformation through lean & technology-driven approach, Crochet has gained popularity with its Cloud Services offering.
Data is considered the most pivotal element of a business. It is crucial to the organization’s progress and day-to-day workflow. But the biggest challenge nowadays businesses face, despite having an excess of data is utilizing this data in a systematic manner that is most relevant to their success. Managing this huge amount of inflowing data becomes challenging for the human workforce. Here comes the Appian Intelligent Document Processing technology comes forward to help organizations in automating the process of data handling.
What Is Appian Intelligent Data Processing?
Appian Intelligent Document Processing (IDP) is a pre-built solution that automates the data extraction process from forms very quickly. It converts unstructured data locked in documents to structured data. To perform this task, Appian uses the two advanced technologies – machine learning and Artificial Intelligence by humans when required.
How Does the Appian IDP application work?
The IDP application employs Appian Document Extraction to convert unstructured data from PDF documents into structured data. This data can be saved in your database to be utilized by your applications. In addition to that, it appends an original classification step to recognize your documents using machine learning services that are accessible for free using Appian AI. It works perfectly with fairly standard forms that directly hold related information in each document.
What Makes IDP Better Than Other Applications?
Intelligent Data Processing is powered by Appian AI, which includes Google Cloud’s best-in-class AI services out-of-the-box. With Appian AI technology, you can build intelligent AI-powered enterprise applications through Appian low-code platform. In addition to that, Appian AI incorporates the following Google Cloud AI services:
Natural Language
Document AI
Cloud Vision
Auto ML
Cloud Storage
Translate
How Appian IDP Helpful For Enterprises?
The list of reasons that make IDP application best to use for enterprises:
Quick to install. AI models can be trained in hours.
Work on Appian’s low-code automation platform. The building or extending apps are up to 20x quicker than traditional coding process
Provide the fastest solution to document processing. People can start using it immediately.
As a triple-crown leader in automation, low-code, and case management, Appian can manage the complicated enterprise demands easily.
Appian platform provides leverage to completely customize IDP as per business unique requirements.
IDP leverages state-of-the-art AI, which responds instantaneously to document format changes.
Crochet Technologies:
Crochet Technologies is a Global IT Solution & Service company that streamline and automate different business processes with the partnership of Appian. Crochtech provides end-to-end businesses from Insurance, Financial services providers to Government. With Crochet’s deep business acumen, world-class project delivery, and leadership capabilities and our Appian partnership, you can advance with Intelligent Document Processing application and maximise the ROI for your existing BPM investments.
In this fast-paced time, automation becomes the first priority for organizations to enhance revenue and reduce complexities in business processes. Almost every process within a company can boost productivity, though, every business is unique.
How many times have you thought, “I wish this task could be automated, but it is too explicit to our company”? Take a deep breath and brace yourself, because Appian Robotic Process Automation (RPA) can give you the opportunity to customize your automation.
What is Appian Robotic Process Automation?
Robotic Process Automation (RPA), is the technology that provides the ability to configure the software by building rules, rather than codes. RPA can respond to particular triggers and simulate many, if not most, human actions. It can automate any repetitive, time-consuming task without replacing the legacy system that an employee might do manually. This enables employees to use their time on more important tasks.,
Why is Appian RPA becoming popular among organizations?
Here are the reasons why intelligent enterprises want to connect with Appian RPA technology:
Automate high volume, rules-based, ordinary tasks usually done by people, or for connecting systems that don’t have modern APIs.
Appian RPA software robots work with systems and data exactly as people do, but with more efficiency and much quicker.
Effectively improve productivity
Appian bots can work 24x7x365
Provide much time to employees to work on high-value activities
Drive more value from legacy systems
Break down data silos
Unique Features Of Appian RPA:
Appian RPA features include:
Intelligent image recognition of objects on a screen, eliminating errors in bot actions
“Human in the loop” optimization
Bots can be deployed on a scheduled basis for common back-end processes
Detailed RPA audit trails present screenshots of robotic actions for total visibility, management, and reporting.
Success Story of Appian RPA clients:
British multinational insurance company Aviva plc has observed many impressive outcomes in the business by involving Appian RPA technology, for example as per a report:
They deliver 9 time faster services
They get 40% cost-saving results
Integrate approx 22 system into a single interface
Get a 360 degree customer view
A leading American full-service Union Bank has also provided the report of successful results driven by involving Appian RPA. They have seen an increase of 5% to 97% digitization within 2 years. They successfully reduced the time of loan organization and approval from 2 weeks to 5 minutes. Their 80% business processes are still running on Appian RPA.
An American publicly traded corporation S&P Global Inc. has noticed the following enhancements with Appian RPA:
150k news stories auto published in few weeks
Appian+RPA+NLG automates the process of creating news stories
Quick outcomes end-to-end automation built in 6weeks
Crochet Technologies
Crochet Technologies is a Global Information Technology (IT) Services & Solutions company. We are the partner of Appian to help companies to automate their business processes through Robotic Process Automation. We offer automation solutions from manufacturing and government industries to financial service and insurance. With Crochet’s deep business acumen, world-class project delivery, and leadership capabilities, we help companies in making the most of BPM investments for driving their business value.
Customers come with expectations and businesses have to innovate newer ways of handling customer queries with more personalised and seamless experience.
Customized experiences, quick response and absolute engagement are the factors that customers expect in return for their loyalty. But contact centers are saddles with manual processes that consume lots of time, disconnected channels, and siloed data.
All these end up with poor customer experience!
Business leaders are expected to drive the daunting tasks of meeting these customers demands with speed, empathy & success. How do you achieve that?
The answer is pretty simple: Automation
If you want to deliver a fantastic customer experience, you must transform your contact center with an innovative platform that lets you swiftly deliver an integrated customer experience across channels and customer touchpoints. This is where Appian Intelligent Contact Center can help you.
Who is APPIAN?
Appian is a recognized global leader in multiple enterprise technology markets. Markets called intelligent business process management systems (iBPMS), dynamic case management (DCM), digital process automation (DPA), and low-code development.
Who is Crochet Technologies?
Crochet Technologies (www.crochetech.com) is a Global Information Technology (IT) Services provider and a trusted partner of Appian that offers strategic technology partnerships to support the clients with Intelligent Contact Center needs for a better future. With years of BPM experience, Crochet leverages its technical skill sets in driving digital transformation goals through delivery & implementing BPM consulting, advisory & tech solutions shaping the organisations to achieving their ROI on existing investments efficiently & effectively.
Regardless of what you call it, we work for the same goal
We’re here to simplify what it takes to turn great ideas into powerful business applications that deliver significant value.
What APPIAN Offers:
Low-Code Cloud Platform
Design brilliant applications that match advanced security features, confidentiality, and compliance controls by embracing a cloud strategy with a low-code application development platform.
Intelligent Automation
Automate work, integrate systems, orchestrate processes and apply business rules with key technologies – Artificial Intelligence (AI), Business Process Management (BPM) and Robotic Process Automation (RPA)
Omni-Channel Engagement
Turn multi-channel support into an omnichannel environment by integrating email, chat, voice, SMS into a single interface
Enable agents to handle multiple digital channels at a time.
Provide agents a broad view of the customer journey, create rewarding experiences, and promote lasting customer loyalty.
Dynamic Case Management
Use case management to unify the interactions between people, processes, data, and content.
Get a consistent view of the customer and support problem solving for complex interactions.
Salient Features of Appian ICC:
Unified Customer View for personalized customer interaction
Universal Agents for Fast First Call Resolution
Omni-channel communication for seamless customer engagement
Managers Dashboard View:
Unified Agent Information
KPI Monitoring
Sentiment Analysis
Agent’s Dashboard View:
Unified Customer View
Universal Agents
Omni-channel Communication
Appian ICC Technology : Success Cases
British multinational investment bank and financial services companyBarclays plc has observed a 64% increase in customer satisfaction services by adopting Appian ICC technology.
Similarly, Target , a reputed American retail corporationexperienced 80% improved customer service levels with Appian ICC platform.
Aviva Insurance UK claimed 40% of cost-saving results with Appian advanced Intelligent Contact Center feature.
In a nutshell with the right implementation of your Appian ICC Platform, Crochet Technologies can help you create Long Term Business Impact by Reducing Cost, Increasing Customer Satisfaction & Delivering Customer Success.
Well-said by a great businessman, “There is only one boss, The Customer.” Any company can find unpredictable obstacles in their path, but those who place their customers’ on top priority can handle them successfully. One of the lessons 2020 has taught businesses is the importance of developing sound relationships with customers. With the strength of strong customer relationships, businesses can stand in the market even in the COVID-19 like situation. This simply depicts to drive successful outcomes in your business, you need to be focused on improving customer services.
When it comes to improving customer services, the CRM system is considered the most effective tool to keep the businesses organized and customers satisfied. The system helps the business to engage their potential customers from anywhere, anytime, or on any device rather than just making them wait over the phone.
How CRM helps in improving customer services:
CRM tools are specially designed with a number of advanced features and functionality that help the business to improve productivity and build a sound relationship with the targeted audience. In addition to this the most business CRM systems have case management functionality that enables agents to track & manage professionally:
Customer Contact Information
Correspondence
Documents
Conversations
Billing Information
CRM system offers many leverages like LIVE chat or more to the service agents that help them in making a good relationship:
Engagement Through Different Social Media Platforms:
One of the best benefits agents can utilize with CRM software is social engagement with customers. Agents can distinguish the key social media influencers within their customer community, and get vital marketing insights applying the built-in analytics that are usually given by CRM systems.
Knowledge Management Portals
Another remarkable feature of CRM systems is knowledge management portals for customer self-service. These portals allow customers to reach FAQ or troubleshooting items(usually articles) without the help of an agent. Some CRM solutions also allow organizations to provide customers with their online communities where they can invite each other for help, provide feedback, and even voice their plans for new services or products.
Crochet Bespoke CRM Solutions
Crochet Technologies is a Global Information Technology (IT) Services and Solutions company. Crochet’s helps streamline and automate business processes across industries. Crochet offers end-to-end services from business consulting, development, design and bespoke CRM & enterprise solutions. With Crochet’s deep business acumen, world-class project delivery and leadership capabilities, we assist companies in making the most of digital transformation CRM investments for driving their business value.
We have clients across Banking and Financial Services, Manufacturing, Telecom and Public affairs. We create AI-powered CRM applications that helps small and large enterprises to revolutionize their customer engagement with end-to-end automation.
Mobile devices are emerging as a powerful tool providing phenomenal opportunities to the sales team. These devices offer fantastic opportunities for sales representatives and managers to automate different processes and perform an array of work like checking email and schedules tasks, sharing files, accessing documents and collaborating with their co-workers effortlessly.
That’s why every well-developed organization considered mobile applications the most reliable and efficient platform to achieve success in lifting sales.
The purpose of providing mobile devices to the sales team is usually getting the deft and diligent performance. Improvement in sales performance depicts that you’re saving the time it takes to get things completed that ultimately ends in financial savings for the business.
But, the substantial fact is that you don’t have to settle for just boosting productivity. You have to look for solutions that can aggressively drive more sales and energize your sales teams. And, for this purpose, Pega Sales Automation which works equally seamlessly on mobile can be a game-changer.
The Pega Sale Automation application is specially designed for the mobile sales rep or manager and gives an intuitive user experience to automate and streamline common sales activities. In addition to that many other features of this application make it a perfect tool to choose.
Salient Features Of Pega Sales Automation:
Automate & accelerate the sales process
Less time on updating system or hunting content
Instant access to important sale info
More time with potential customers
Keep progressing sale efforts 24×7
Online & offline access to sale reminders
Informed actions in real-time
Seamless customer experience
Improve sales management performance
As responsive as on the desktop version
Easy to use application
Crochet Technologies (www.crochetech.com) is a trusted silver partner with PEGA and has successfully delivered on Sales Automation requirements in Banking, Financial Services, Insurance, Government & Telecom clients. While building the application, their primary focus is always gathering information about clients’ current objectives and then applying the best practices to action.
More About Crochet Technologies
Crochet Technologies is a Global Information Technology (IT) Services and Solutions company.
Crochet’s Pega competency helps streamline and automate business processes across industries. Crochet offers end-to-end services from business consulting, development, design, and managed support in Pega space. With Crochet’s deep business acumen, world-class project delivery and leadership capabilities, we assist companies in making the most of BPM investments for driving their business value.
Employee-customer relations underpin just about every aspect of business success. Keeping customers satisfied and engaged has become an essential competitive differentiator between today’s businesses. And undoubtedly people are the center of these relationships. This is what you can achieve with BPM solutions as it helps in connecting people, processes and technologies.
The significance of IT innovation is immediately connected with how strongly technology aligns with business-specific demands. BPM has always focused on people and processes and has advanced into a digital transformation enabler by computing technology to the equation. 
A business process is a set of activities or transactions that are completed consistently. Or we can define the process that:
