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Appian

Customers Are The Backbone Of Financial Service Institutions! Are You Engaging Them Rightly?

Published at: October 29, 2020

No wonder, customer loyalty is the backbone of financial service institutions, and without a backbone your business is certainly not going to stand very straight or very tall. But developing good relationships with customers is not an easy task.

Building customer engaging strategies are only possible if you have a clear idea about your customers’ requirements. If you know how to meet their expectations and serve them with the most effective solutions. Well, to make this happen, you have to invest lots of time, money and efforts. You have to verify many complex factors. Still you can’t be sure whether the strategy will work or not.

There is one other economical and effortless way, Appian Contact Center Automation services.

Appian is a low code BPM platform that enables financial institutions to work across legacy silos and deliver quick customer services. In addition to this, Appian makes it possible to modernize customer contact capabilities and help call center representatives in various ways, for example:

  • Provide a unified, 360-degree view of the customer
  • Freeing up agents for more challenging support issues for example changing fees, initiating account level changes, and exception resolution
  • Improve customer engagement and contact center through personalized customer experience
  • Offer seamless omni-channel engagement

This way you can understand what your customer wants and deliver them the exact services without wasting lots of time, money and efforts!

How Can You Utilize Appian Contact Center Automation Services?

Here is the Key to Reserving Your Customers

To explore Appian Contact Center Automation services, Crochet Technologies can help you. We are Global partners of Appian and help Financial service institutions to explore the Appian services in the way their business needs. We have a team of experienced professionals who are expert to understand your business requirements and the way to cater customers’ demands. We can assist you in engaging your customers rightly and growing your business beyond expectations.

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Pega

Let’s Manage Your Client Onboarding Process Hassle-free!

Published at: October 29, 2020

Customer satisfaction is a key differentiator for many organizations today. It becomes more important for banks and other financial institutions, as customer relations is the major pillar of their business growth. But due to stiff competition in the industry, customer expectations are higher than ever. They want more from their banking institutions. Thus, client onboarding for financial institutions has become very important to offer customer satisfaction experience.

But the traditional client onboarding process is lengthy and involves multiple departments within the bank or financial institutes for example front office, risk management, compliance, legal, credit, and others. As a result, it takes up to several weeks and leads to the customer’s disappointment and frustration. It can be very harmful as customer onboarding influences such vital metrics as client loyalty, referrals, and profitability.

Low Code BPM Automation Platform:

5 ways you can improve your focus on customer engagement | The Independent  Singapore News

Although financial firms make great efforts to improve this process, the results still leave much to be expected, as several obstacles make customer onboarding efforts ineffective. Then how can it be possible? How can you improve the customer onboarding process? The answer is by moving to digital onboarding through a low code automation process.

Low-code automation platform minimizes the reliance on manual processes and points solutions. It dramatically boosts speed to market and provides business users with unparalleled visibility, control, and process metrics for continuous improvement of the customer’s onboarding journey.

Need Evaluation For Your Enterprise Automation?

Crochet Technologies is Global partners of Appian and Pega low code platforms. We assist clients to drive digital transformation in business through Appian low code BPM platform. We’ve combined our multi-year experience and extensive tech industry knowledge to serve many leading banks, financial institutions and government sectors.

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Pega

Robotic Process Automation – Why It’s Worth To Invest In It?

Published at: October 29, 2020

The only way your business can stop growing if it continues to operate in a traditional way. In today’s Digital world, where everything is at click distance away from the customers, It is essential for you to engage potential customers, meet their unique requirements,  upgrade services and adapt to market changes at a lightning-fast pace. 

Getting to Know Your Customers (KYC) is one of the most challenging tasks for budding enterprises. And, you need to discover a way to get through to your consumers before your competitors do! For this reason, enterprises are constantly on lookout for an advanced technology to keep them a step ahead of competitors in the market. Here, Robotic Process Automation makes a difference.

According to a survey, “In 2016, the global RPA market was worth $271 million, and that number is expected to hit $2.5 billion in 2020, an enormous increase by any metric.” These figures clearly show the importance of RPA for a business. 

Here are the top reasons that explain you why investing in RPA is more than worth:

#Reason 1 – Customer Engagement

Customer Engagement: 4 Types And New Maps | Forbes India

Keeping your users interested is a major challenge for companies that can be addressed by using RPA solutions. The leading organizations use RPA to improve user experience and streamline consumer acquisition. These solutions can  help tackle the booming market competition and evolving consumer needs.

#Reason 2 -Boost Productivity

15 Ways to Increase Productivity at Work | Inc.com

Robots don’t need to stop for food or sleep, and they certainly don’t take holidays or call in sick. That means, the RPA technology can be great for increasing productivity. Additionally, with 24-hour services accessible, customers can expect automated responses and connectivity at any time.

#Reason 3 – Eliminate Human Errors Possibilities

7 Ways to Reduce Human Error on the Drug and Device Manufacturing Floors

According to a study – “Human error is responsible for 60%-80% of risks in high-risk industries.” This percentage is really big! Real-time visibility and controlled monitoring are the key factors of risk management in businesses. And the more employees you have as compared to machines, the tougher will be the visibility. Advanced RPA solutions can offer you better visibility and save big costs by replacing human potential with a machine

#Reason 4:  Efficient Utilization Of Human Intelligence

What percentage of your employees are performing tasks that can be easily automated by a developer? How many employees on your floor carry out tasks like reading incoming emails and sending newsletters to your potential consumers? Here RPA solutions can ease the work by efficiently utilizing human intelligence.

#Reason 5: No Need To Replace Existing System

Choosing The Right Access Control System - Facilities Management Insights

Another benefit you can get with the involvement of the RPA solution is it does not require you to replace your existing systems. Rather RPA can leverage your existing systems, the same way a human employee can. Thus, without replacing existing IT systems, you can advance the processes and ease the workload. 

In a nutshell, competition is getting hard every day and ‘survival of the fittest’ has become old news! Even if you have unparalleled business fundamentals, without adopting advanced technologies like RPA, you can miss the biggest business success chance. 

Reach us for an in-depth evaluation of your organisation’s RPA needs!

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Pega

Looking for Automation In your Billing Inquiries Here is a Quick Solution !

Published at: October 7, 2020

Billing and payment issues act as a top driver of inquiries to customer service centers. Some issues repeat repetitively and are easier to resolve like customer profile changes or subscription cancellations. However, some inquiries are much harder to understand and handle such as an unexpected charge or first bill. Often, the greatest challenge is resolving the customer’s billing inquiries in an automated manner. 

Undeniably, poor billing practices can drive away customers. According to a research, billing issues are so widespread that as many as 77% of customers have experienced some form of a billing problem, with two-thirds stating they would consider, or definitely switch providers, when one arises. It clearly indicates poor billing practice isn’t an issue businesses can just sweep under the carpet. 

Billing Inquiry Microjourney:

A Microjourney is a single process that promptly allows business outcomes for multiple stakeholders across channels. 

World leading low code automation software Pega’s Customer Service plays a vital role in understanding the Billing inquiry Microjourney to resolve customers’ inquiries. It helps customer service representatives (CSRs) answer the most common issues customers have when calling in about their bill. CSRs can use billing inquiries to efficiently compare changes line by line for any two billing periods. 

Billing inquiry Microjournery gives important features such as previews of the next bill, explanation of taxes, summaries of billing changes, contextual information on hover, and indicators for one-time charges. All these features help you to resolve billing questions in an automated and quick way. 

How Billing inquiry Microjourney in Pega Customer Service Helps Business?

25 Customer Service Scenarios (And How to Handle Them) | Formilla Blog
  • The Billing inquiry case helps CSRs save time by bringing together all key customer billing details on a single screen. 
  • Billing inquiry is a popular call type for communication companies and approximately represents about 50% of total call volume. 
  • Companies can reduce call center AHT by using billing inquiries to overcome the friction CSRs encounter in supporting customers on billing inquiry calls.

Billing Inquiry Microjourney is available in web self-service channels

With Billing Inquiry Microjourney web self-service, customers can open a payment inquiry when they get a notification of a particular payment transaction. That notification holds the complete details of payment received by the bank. They can review the notification and identify missing data if any.  When the customer uses the bank’s self-service channel to request a payment inquiry, the probable inquiry reason is prefilled.

Crochet Technologies

If you want to resolve billing inquiries quickly in your business, you must consider the Pega Customer Service to resolve Billing Inquiry Microjourney. To implement this service successfully we at Crochet Technologies can help you. We are a Global Information Technology (IT) Services and Solutions company and offer end-to-end services from business consulting, development, design, and managed support in Pega space. 

Crochet has worked with many leading banks and financial firms. Our hands on tech teams are experts to understand the specific requirements of a business and serve them in the most relevant solutions.

Categories
Appian

Launching A New Product? We Can Streamline Your Launching Process!

Published at: October 7, 2020

Frequent changes in the banking and financial industries make it challenging to match the pace of the current market. New technology, improved regulation, and the development of digital channels have come together to make an interesting time for banks & financial industries.

Introducing new products is now hyper-paced for every financial business and more essential to success than ever. Remaining relevant, maintaining growth and introducing new markets can expand profit potential. If the financial firms want to drive great revenue in the business, they should introduce advanced technologies and feature-enriched products in the market. The process of launching new products is full of challenges. 

But now you can implement this process quite smoothly and error free with Appian low code platform for new business and product launch.

How Does Appian Help In New Product Launch?

The financial institutions can manage the full lifecycle of introducing new banking products and services from concept to post-launch monitoring and optimization. They can improve the product launch process by real-time monitoring of product launch processes, tasks, and statuses.

Also Appian’s enterprise low-code application platform helps them to accelerate time to value through streamlined processes and orchestrated launch tasks. They can successfully launch a new product by just considering country-specific launch sequences and regulations

What Benefits Industries Can Utilize With Appian?

Appian low code platform helps financial industries in various ways:

  • Automate product launch process
  • Efficiently manage the campaign
  • Deliver intelligent process automation
  • Give actionable information views
  • Real-time collaboration
  • Coordinate activities and approvals
  • Provide secure access to vital information

Crochet Technologies: www.crochetech.com

In a nutshell with the right implementation of Appian low code Platform, Crochet Technologies can help you create Long Term Business Impact by Reducing Cost, Increasing Customer Satisfaction & Delivering Customer Success.

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Pega

Pega Workforce Intelligence – Smart Approach To Track Employee Activities

Published at: October 6, 2020

If you are operating a business, there is a list of questions that essential to consider to achieve successful results in terms of productivity and revenue, like:

  • Where are your employees using their time?
  • How are the different processes implemented in your company?
  • How much duration are your employees spending on ‘Off-Time’?

Remember self-reporting will never tell you the reality!

Time and motion studies are expensive and slow, yet incomplete as it’s tough to determine things like manual workarounds that may hide broken processes, applications that cause wait time, and digital disturbances that can take employees’ eyes off the ball.

What Can Be The Solution?

The most effective and reliable solution to manage such things is adopting Pega’s workforce intelligence feature. Start by deploying Pega’s workforce intelligence bots on the desktop and these AI-powered discovery bots will work around the clock, collecting information. This way, you can get a full view of employees’ day.

Desktop information shows application usage, processes performed, and more. All this information helps managers to understand the hindrances and distractions that weaken productivity.

More About Pega Workforce Intelligence

Clinical Quality & Performance Improvement - HealthTechS3

Pega Workforce Intelligence takes the actionable insights that you have to quantify and evaluate productivity and performance across your organization. With these insights into employee workdays and their use of the technology & processes on their desktops, you can easily evaluate the employee productivity. You can understand how and when work is performed and identify opportunities to optimize productive work and overall productivity.

Workforce Intelligence with the unique ability to collect a “day in the life” view of your workforce transforms this data into operational insights into the productivity, efficiency, and technology hurdles that are challenging your workforce.

Features Of Workforce Intelligence

The list of salient features of Pega Workforce Intelligence that makes it best to choose:

  • Analyze employee workflow
  • Effective opportunity finder in business
  • Unleash people insights
  • Focus on improving productivity
  • Identify digital distractions
  • Workforce intelligence for CRM
  • Uplift customer experience and agent performance

Benefits Of Workforce Intelligence

With Pega’s Workforce Intelligence, you can explore the following benefits in organization:

Quick and Easy installation

No instrumentation is required. Immediate data collection.

Insights within a month

Get opportunities for coaching, automation, and or technology improvements.

Accelerate impact

5-15% productivity growth by starting with coaching or add RPA and RDA automation to increase value

Guaranteed! ROI begins in 30 Days

Workforce Intelligence delivers value within 30 days of implementation. You can drive great ROI in your business.

Success Stories Of Pega Workforce Intelligence

Secrets to Home Business Success

A multinational e-commerce company Radial, Inc. uses Pega Workforce Intelligence to understand its workforce productivity. After involving this feature in business, they observed many exciting results. Workforce Intelligence makes the job of agents and customers quite easy. They find a noticeable improvement in productivity.

A multinational professional services Ernst & Young Global Limited, commonly known as Ernst & Young or simply EY has observed the improvement in employees’ performance by adopting Pega Workforce Intelligence. You may watch their video for more detail on Pega Workforce Intelligence official page.

Crochet Technologies:

Crochet Technologies is a global partner of Pega and successfully delivers the best solutions to Banking & Financing services, Manufacturing, E-Commerce, Government & Logistic industries. Crochet provides its core specialized business process management (BPM) consulting and advisory services to worlds leading Fortune 500 & UK FTSE 100 companies. With focus on driving digital transformation through lean & technology-driven approach, Crochet has gained popularity with its Cloud Services offering.

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Pega

Achieve Your Business Success with Pega Cloud Computing

Published at: October 6, 2020

The organizations that seek to enable applications to scale with consistent performance and meet a quickly evolving security landscape rely only on cloud computing. For businesses, migrating customer engagement and digital process automation applications to the cloud need an architecture developed for the task. Pega Cloud services is designed for this purpose.

What are Pega Cloud Services?

Pega Cloud Services is a managed cloud that offers the tools, environments, and operational support established for the organizations. The purpose of these services is to enable businesses to provide applications and value to their organizations quicker. With the help of Pega Cloud services, clients can deploy their cloud globally on secured infrastructure to meet severe security and compliance requirements.

What You Can Find In Pega Cloud Services?

Cloud-based microservices in Pega Platform:

  • Pega Platform uses container technology to provide Elasticsearch as a microservice. This change shows how the Pega Platform is developing into a cloud-native application.
  • Development of  global footprint with support for the AWS Stockholm region

Improved reliability & Streamlined Upgraded Processes

Now with the latest Pega Infinity™ release features, clients can optimize their business goals and processes. In addition to that, Pega Cloud Services infrastructure improvements drive the following advantages:

  • Automatically upgrades the database to Amazon RDS PostgreSQL 11.4
  • Clients’ global footprint expansion with support for the AWS Mumbai region
  • Support Cassandra 3.11.3 to enhance the system’s reliability & reduce memory footprint

Salient features Of Pega Cloud Services:

  • Comprehensive, global client support
  • Predictive Diagnostic cloud – Focus more on action not on management
  • Improved connectivity and networking solutions
  • Integrate with scalability, security and stability
  • Deliver apps more quickly without compromising the quality

Pega’s Happy Client Stories

Xchanging is a business process and technology services provider and integrator, owned by DXC Technology. It provides technology-enabled business services to the commercial insurance industry. They have observed the drastic changes in their business with the adoption of Pega Cloud services, such as:

  • Improved regulatory control
  • Enhanced application security
  • Decreased transaction settlement time from months to seconds
  • Enhanced client operations by 50%

The Royal Bank of Scotland (RBS) is a major retail and commercial bank in Scotland. With the implementation of Pega, RBS has experienced important performance improvements including:

  • 5X Increase in digital lending
  • 20% Improvement in balance retention
  • 35% Fewer impressions (waste)
  • 21 Channels integrated in 4 years

Crochet Technologies

Crochet Technologies is a Global Information Technology (IT) Services and Solutions company.

Crochet’s Pega competency helps streamline and automate business processes across industries. We offer end-to-end services from business consulting, development, design, and managed support in Pega space. With Crochet’s deep business acumen, world-class project delivery and leadership capabilities, we assist companies in obtaining best cloud results for keeping business data safely.

Categories
Appian

Why Should You Consider Appian Intelligent Automation?

Published at: September 25, 2020

If we want to operate our business successfully, we must change our preconceived plans and embrace scientific & technological enhancements. Also, we have to equip leaders to observe the emergence of a crisis and make more informed decisions before it becomes catastrophic. To make this happen, Intelligent Automation is the best way. This technology is programmed to automate and streamline different business processes to ease your burden and reduce the operation cost.

What Does Intelligent Automation Do?

Intelligent automation is the perfect combination of Artificial Intelligence and Automation. It blends the power of BPM, RPA with low-code development to drive the most successful outcomes in business by optimizing the customer experience. It helps to automate the time-consuming manual repetitive tasks and process much volume of complex data very easily.

How Intelligent Automation Helps Businesses To Grow Faster:

Intelligent automation is a modern technology that has the potential to innovate in the current industry landscape and change the way things are performed for better results. Due to its diverse business benefits, it has become the first choice for businesses to streamline complex processes.

The unique benefits businesses can get with the technology are:

  • Enhance Productivity
  • Better Customer Service
  • Lessens Human Error At Great Extent
  • Run your business round-the-clock
  • Improve operational efficiency
  • Reduce business expenses
  • Improve business and IT collaboration

If you want to empower your business to work quicker, smartly and automatically, you must invest in Intelligent Automation.

Successful Intelligent Automation Cases

Automated Customer Service – Different technologies for example BPM, Case Management and Low-code combined with RPA and AI to enhance the Customer Experience like never before.

Intelligent Delinquency Prediction – Supports Machine Learning and BPM to pick up early signs of borrower’s financial distress before the loan becomes delinquent

Automated Invoice Processing – Supports the power of RPA and BPM to obtain end-to-end automation, transforming invoice processing by automating manual activities

About Crochet Technologies:

Crochet Technologies is a Global Information Technology (IT) Services and a trusted partner of Appian. With Crochet’s deep business acumen, world-class project delivery, and leadership capabilities, we assist companies in accessing the intelligent automation for driving their business value.

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Appian

Appian Process Modeler

Published at: September 21, 2020

With Appian, combine the power of business process management with the speed of low-code development and accelerate your digital transformation.

In this short video, get a taste of how the Appian Process Modeler works. Crochet Technologies is Partner with Appian Platform.

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Appian

This is Appian

Published at: September 17, 2020