Categories
Pega

Turn Your Business Risks Into Opportunities With Pega AI

Published at: October 7, 2020

Today, Artificial Intelligence has become the key driver for transforming the banking industry, saving time, increasing revenue, recognizing risks and frauds. It can simplify complex decision-making processes, which is why it is a catalyst for transformation in the financial and banking industry. It allows onerous and time-consuming tasks to be performed more accurately and can give management teams depth of insight that was never available before. This is why the most leading banks are investing in Pega Artificial Intelligence.

How Does Pega Artificial Intelligence Help Financial Firms?

Today most banks and financial firms rely on Pega Artificial Intelligence and the reasons are very clear. They can smoothly operate their business and utilize the following capabilities of Pega AI: 

  • Streamline and automate complex business processes
  • Create a quick and efficient decision-making process
  • Manage complex investigation cases
  • Smoothly handle the unstructured data
  • Improve fraud identification and eradication process
  • Automate & accelerate the sales process
  • Simplify customer dispute process
  • Deliver Customer satisfaction services

Pega AI – A Risk Management Tool For Financial Firms:

Artificial Intelligence is a game-changer for risk management in finance as it provides effective solutions to identify potential risks and fraud.

The financial crisis of the past decade created financial services industries with a lot of obstacles with credit-challenged consumers. Before the digital revolution in the financial services industry customer intelligence was based on some comparatively simple heuristics, the customer value data was obtained through focus groups and surveys of consumer behavior the consequences of which didn’t always resemble reality.

Pega AI gives businesses access to really large amounts of data about consumers’ behavior and requirements. For risk management, banks can use cognitive technologies to gain competitive advantage and use risk to power their organization with the help of Pega AI solutions.

These solutions are able to fuel financial institutions with trusted and timely data for building competence around their customer intelligence and successful implementation of their strategies.

From the above-mentioned factors, it is clear that Pega Artificial Intelligence (AI) can transform the way financial firms and banks interact with money. They can streamline and optimize processes ranging from credit decisions to quantitative trading and financial risk management with the help of this advanced technology. Thus, investing in Pega AI will help them to add value in business and generate good revenue outcomes seamlessly.

Crochet Technologies

If you want to implement this advanced technology, Crochet Technologies can help you.

We are a Global Information Technology (IT) Services & Solutions company and a silver partner of Pega. We have worked with many leading banks and help them to streamline their complex business processes. We offer end-to-end services from business consulting, development, design, and managed support in Pega space. With Crochet’s deep business acumen, world-class project delivery and leadership capabilities, we assist companies in obtaining best cloud results for keeping business data safely. 

Categories
Appian

Why Should You Consider Appian Intelligent Automation?

Published at: September 25, 2020

If we want to operate our business successfully, we must change our preconceived plans and embrace scientific & technological enhancements. Also, we have to equip leaders to observe the emergence of a crisis and make more informed decisions before it becomes catastrophic. To make this happen, Intelligent Automation is the best way. This technology is programmed to automate and streamline different business processes to ease your burden and reduce the operation cost.

What Does Intelligent Automation Do?

Intelligent automation is the perfect combination of Artificial Intelligence and Automation. It blends the power of BPM, RPA with low-code development to drive the most successful outcomes in business by optimizing the customer experience. It helps to automate the time-consuming manual repetitive tasks and process much volume of complex data very easily.

How Intelligent Automation Helps Businesses To Grow Faster:

Intelligent automation is a modern technology that has the potential to innovate in the current industry landscape and change the way things are performed for better results. Due to its diverse business benefits, it has become the first choice for businesses to streamline complex processes.

The unique benefits businesses can get with the technology are:

  • Enhance Productivity
  • Better Customer Service
  • Lessens Human Error At Great Extent
  • Run your business round-the-clock
  • Improve operational efficiency
  • Reduce business expenses
  • Improve business and IT collaboration

If you want to empower your business to work quicker, smartly and automatically, you must invest in Intelligent Automation.

Successful Intelligent Automation Cases

Automated Customer Service – Different technologies for example BPM, Case Management and Low-code combined with RPA and AI to enhance the Customer Experience like never before.

Intelligent Delinquency Prediction – Supports Machine Learning and BPM to pick up early signs of borrower’s financial distress before the loan becomes delinquent

Automated Invoice Processing – Supports the power of RPA and BPM to obtain end-to-end automation, transforming invoice processing by automating manual activities

About Crochet Technologies:

Crochet Technologies is a Global Information Technology (IT) Services and a trusted partner of Appian. With Crochet’s deep business acumen, world-class project delivery, and leadership capabilities, we assist companies in accessing the intelligent automation for driving their business value.

Categories
Appian

Appian Process Modeler

Published at: September 21, 2020

With Appian, combine the power of business process management with the speed of low-code development and accelerate your digital transformation.

In this short video, get a taste of how the Appian Process Modeler works. Crochet Technologies is Partner with Appian Platform.

Categories
Appian

This is Appian

Published at: September 17, 2020
Categories
Pega

Secret Revealed! How to Deliver Best Customer Services & Upscale Revenue with AI!

Published at: September 3, 2020
Ask a businessman what is the most important thing for him to grow his business. Surely his answer would be ‘satisfied customers’. Now the real challenge comes how to make it happen. How to make your customers feel happy or satisfied? Probably if you will be able to see into the mind of customers and understand what they expect from your organization, you can offer the most satisfying services. At the same time, how do you grow revenue?

These are often questions business asks themselves? No worries,  Pega’s Customer Decision Hub can get you one step closer.

What is Pega’s Customer Decision Hub?

Customer Decision Hub (CDH) is a modern solution that interlink data management, decision management, and exceptional analytics across different channels. It is fully integrated with the Pega Platform and can use its many remarkable features to ensure real-time decision making is driven according to the Next-Best-Action policy. This feature makes CDH think like a brain; actively and logically.

Thus, you can use the Pega Platform to build your own decision-making hub that instantly and accurately provides the most relevant value-added decisions.

Salient Features Of CDH:

Decision Strategies:

  • Configure and control one to one strategies from a single interface
  • Get value faster with best-practice frameworks

Digital Personalization:

  • Hyper-personalize every digital touchpoint
  • Integrate Next-Best-Actions directly into your online content
  • Meet the specific requirements of each customer

Paid Advertisement

Pega helps to make a paid advertisement that is more efficient and more targeted. Paid Media Manager integrates first-party data into popular social media platforms using AI. This integration helps in generating Next-Best-Action audiences and optimize the offer mix and ad spends for each person.

Agent-assisted Channels

Pega’s Next-Best-Action Advisor empowers the agents with real-time recommendations. It provides contextual insights of conversation ( happens over the phone or via chat) at the moment they need them

Always-on outbound:

  • No more batch campaigns
  • Involve AI- triggered engagement
  • Deliver personalized outbound messages via email, SMS, mobile, and beyond, at the time your customers need

Remarkable Benefits Of Customer Decision Hub

  • One-to-one customer engagement
  • Next-Best-Action in an omnichannel environment
  • Pritiozing action using AI technology
  • Pritiozing acting business levers

Success Stories Of Pega’s CDH Clients:

Take Your Pega CRM on the Road to AI Transformation - Open Source Leader in  AI and ML

Industry: Telecommunication

In just 90 days, a leading American telecommunication corporation Sprint implemented Pega Marketing for Communications to recognize customers at risk of churn and proactively provide personalized retention offers. This thing helped   Sprint organization in getting the following results:

  • 40% improvement in NPS
  • 43,000 agents using next-best-action recommendations
  • 2.5 million increase in yearly net adds
  • 99.96% application uptime/availability
  • 100 millisecond average response time per API call

Industry: Banking

Wth Pega’s CDH technology, a major retail and commercial bank RBS has re-built its customer approach. Now RBS utilizes everything they know about their customers to ensure every customer engagement comes up with positive outcomes in business. In addition to that, they have observed the following benefits:

  • 20% Increase in balance retention
  • 5X improvement in digital lending
  • 35% Less impressions (waste)
  • 18 Point increase in NPS
  • 35% Of all new product sales attributed to decisioning

Crochet Technologies:

Crochet Technologies(www.crochetech.com)  is a silver partner with PEGA BPM Softwares who believes in creating the most advanced solutions for organizations that streamline & stimulate different business processes.

Having historical heritage partnerships with Pegasystems who has great engineering expertise, Crochet has immense consulting experience helping Banking & Financial Services, Government, and manufacturing industries in evaluating their customer engagement requirements.

Categories
Appian

All you need is Appian Intelligent Data Processing (IDP) to get started with Automation

Published at: September 2, 2020

Data is considered the most pivotal element of a business.  It is crucial to the organization’s progress and day-to-day workflow. But the biggest challenge nowadays businesses face, despite having an excess of data is utilizing this data in a systematic manner that is most relevant to their success. Managing this huge amount of inflowing data becomes challenging for the human workforce. Here comes the Appian Intelligent Document Processing technology comes forward to help organizations in automating the process of data handling.

What Is Appian Intelligent Data Processing?

Appian Intelligent Document Processing (IDP) is a pre-built solution that automates the data extraction process from forms very quickly. It converts unstructured data locked in documents to structured data. To perform this task, Appian uses the two advanced technologies – machine learning and Artificial Intelligence by humans when required. 

How Does the Appian IDP application work?

The IDP application employs Appian Document Extraction to convert unstructured data from PDF documents into structured data. This data can be saved in your database to be utilized by your applications. In addition to that, it appends an original classification step to recognize your documents using machine learning services that are accessible for free using Appian AI. It works perfectly with fairly standard forms that directly hold related information in each document.

What Makes IDP Better Than Other Applications?

Intelligent Data Processing is powered by Appian AI, which includes Google Cloud’s best-in-class AI services out-of-the-box. With Appian AI technology, you can build intelligent AI-powered enterprise applications through Appian low-code platform. In addition to that, Appian AI incorporates the following Google Cloud AI services:

  1. Natural Language                              
  2. Document AI
  3. Cloud Vision
  4. Auto ML
  5. Cloud Storage
  6. Translate

How Appian IDP Helpful For Enterprises?

The list of reasons that make IDP application best to use for enterprises:

  • Quick to install. AI models can be trained in hours.
  • Work on Appian’s low-code automation platform. The building or extending apps are up to 20x quicker than traditional coding process
  • Provide the fastest solution to document processing. People can start using it immediately.
  • As a triple-crown leader in automation, low-code, and case management, Appian can manage the complicated enterprise demands easily.
  • Appian platform provides leverage to completely customize IDP as per business unique requirements.
  • IDP leverages state-of-the-art AI, which responds instantaneously to document format changes.

Crochet Technologies:

Crochet Technologies is a Global IT Solution & Service company that streamline and automate different business processes with the partnership of Appian. Crochtech provides end-to-end businesses from Insurance, Financial services providers to Government. With Crochet’s deep business acumen, world-class project delivery, and leadership capabilities and our Appian partnership, you can advance with Intelligent Document Processing application and maximise the ROI for your existing BPM investments.