What is the Pega Smart Investigate?

Pega Smart Investigate is an automated solution to manage the complex investigation cases for Banks and financial industries. The manual work processes and disjointed business systems make an adverse impact on real-time resolution for investigations across payments, Nostro and treasury operations. This ends up with time-consuming and error-prone operations that increase costs and risk, and jeopardize the customer experience and profitability. Pega Smart Investigate addresses these challenges and conducts efficient investigation.

With the help of this solution, wholesale banks, corporate, correspondent and institutional clients can drastically enhance profit in their business and build stronger relationships with customers.

Different Implementations Of Pega Smart Investigate:

Pega Smart Investigate For Transactions:

With the help of Pega Smart Investigate for transactions, wholesale banks and small to large scale financial institutes can automate, streamline, and improve investigation and exception processing with more flexibility. They can observe significant reduction in the manual costs and errors by making the process automatic.

What Does Pega Smart Investigate For Transactions Offer?

Pega smart investigate application based on business-friendly rules offers great benefits to the banking and financial institutes, for example:

• Radically improve operational performance
• Drive a great rise in productivity
• Minimize the processing costs
• Reduce the risk of inconsistent adherence to company policies
• Act as single processing solution across departments at large financial institutes

Pega Smart Investigate For Payment

Pega Smart Investigate for Payments installation and configuration experience, implements an industry-leading solution for the clearing house’s Real-Time Payments exceptions and investigations. Additionally, it allows financial institutions to automate investigate and service, and retain customers across all channels, on every device.

What Does Pega Smart Investigate For Payments Offer?

With the help of Pega Smart Investigate For Payment application offers:

• Automate the process of producing reports & balancing analysis
• Enhance customer satisfaction scores
• Reduce duplicate processing costs
• Improve STP for SWIFT investigations

PegaBANKING Smart Monitor

In addition to that, Pega announced the release of a new application ‘PegaBANKING Smart Monitor to advance operational insight and control across the banking and financial institutes. This application improves the business intelligence capabilities of Pega Quality & Exception Manager to develop a banking application that can perfectly match the unique requirement of operational managers.

What does PegaBANKING Smart Monitor offer?

PegaBANKING Smart Monitor delivers the following leverages to banks:

• Proactive monitoring and reporting of exceptions to eliminate transaction errors and compliance concerns
• Enable process improvement to improve productivity
• A real-time view of exceptions across contemporary and legacy departmental exception handling systems.

Crochet Technologies

Crochet Technologies is a Global Information Technology (IT) Services and Solutions company. With the silver partnership of Pega, Crochet helps organizations in streamlining and automating business processes actively.  Crochet offers end-to-end services from business consulting, development, design, and managed support in Pega space. With Crochet’s deep business acumen, world-class project delivery and leadership capabilities, we are supporting banks and financial institutes in automating different processes that can help them in driving great results in business.